LEANDRA FELTNER
Hazard
Summary
Reliable with great work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Dual credit navigator
Hazard Community And Technical College
Hazard
04.2024 - Current
- Guided students through academic and career planning processes.
- Developed and maintained relationships with community resources and services.
- Coordinated workshops and events to promote student engagement.
- Implemented strategies to improve student retention rates.
- Provided one-on-one support to students in their educational journeys.
- Collaborated with faculty to enhance student learning experiences.
- Analyzed student feedback to refine support services offered.
- Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Attended trainings or seminars related to professional development opportunities.
- Participated in team meetings to discuss complex cases and review treatment plans.
- Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
Medical Assistant
ARH Hazard Clinic
Hazard
09.2023 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with patient examinations and procedures at ARH Hazard Clinic.
- Managed patient records and ensured accurate documentation in electronic systems.
- Administered vaccinations and medications as directed by healthcare providers.
- Educated patients on treatment plans and provided health information resources.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Administered medications under physician's supervision.
Call Center Agent
Foundever
Chavies
05.2023 - 09.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Established and fostered strong Type and Type relationships through application of excellent interpersonal skills.
Disease Investigator
Kentucky River Health Department
Hyden
08.2020 - 04.2023
- Data entry, scanning medical documents, answering patient questions, kept patients updated on latest CDC guidance during COVID-19 pandemic
- Gave isolation dates to patients, send work/school excuses
- Traveled to deliver groceries and supplies to patients in need during their isolation periods
- Answering phones, faxing, and receiving documents, contacting medical facilities.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
Student -ready to Work Program
Hazard Community And Technical College
Hazard
01.2018 - 08.2020
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Caregiver, Special Needs
Michelle P Weaver
Hazard
03.2011 - 03.2012
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Prepared meals and snacks and fed clients.
Cashier
Walmart
Hazard
01.2006 - 01.2007
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Social Work
University of The Cumberlands
Williamsburg, Kentucky, KY 05.2024 - 02.2026
Associate Of Arts And Sciences - science
Hazard Community and Technical College
Hazard, KYfor Medical Assistant - Medical Assisting
U.S. Career Institute
Onlinehigh school Diploma -
Penn Foster Home Online School
OnlineLeslie County High School
Hyden, KentuckySkills
- Paperwork Organization
- Basic computer skills
- Academic advising
- Career planning
- Community outreach
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Calm under pressure
- Organization and time management
- Dependable and responsible
- Community resource development
- Student retention strategies
- Task prioritization
- Academic planning
- Data entry
Certification
- Nurse Aide
- Medical Assistant
- CPR
Personal Information
Title: Medical Assistant
Software
Quick books
,Microsoft word
,Microsoft excel
Timeline
Bachelor of Arts - Social Work
University of The Cumberlands
05.2024 - 02.2026
Dual credit navigator
Hazard Community And Technical College
04.2024 - Current
Medical Assistant
ARH Hazard Clinic
09.2023 - 04.2024
Call Center Agent
Foundever
05.2023 - 09.2023
Disease Investigator
Kentucky River Health Department
08.2020 - 04.2023
Student -ready to Work Program
Hazard Community And Technical College
01.2018 - 08.2020
Caregiver, Special Needs
Michelle P Weaver
03.2011 - 03.2012
Cashier
Walmart
01.2006 - 01.2007
Associate Of Arts And Sciences - science
Hazard Community and Technical College
for Medical Assistant - Medical Assisting
U.S. Career Institute
high school Diploma -
Penn Foster Home Online School
Leslie County High School