Leandra Gonzalez
Tampa,FL
Summary
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
7
7
years of professional experience
Work History
Caregiver
Babysitting Jobs
06.2018 - Current
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
Customer Service Manager
Stop N Shop
01.2020 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
New Britain High School
New Britain, CT06.2023
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Student engagement
- Outstanding customer service
- Responsible and trustworthy
Timeline
Customer Service Manager
Stop N Shop
01.2020 - 04.2024
Caregiver
Babysitting Jobs
06.2018 - Current
New Britain High School
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