Ennis Reid

• Managed day-to-day business operations.
• Operated with safety and skill to avoid accidents and delays.
• Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
• Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
• Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
• Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.

• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Welded and finished body pieces on over 100 repairs with great skill and accuracy.
• Replaced and repaired vehicle parts according to work order instructions.
• Distributed ordered components to appropriate technicians to complete repairs.
• Inspected new parts and areas of repair to verify correctness and quality.
• Trained employees to use and maintain equipment safely and according to manufacturers recommended schedules.
• Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
• Inspected products and machines to maintain quality and efficiency.
• Drilled floors, hung plywood to achieve production requirements.

• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
• Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Assisted Service Center Manager (SCM) in daily operation and oversight of center.

• Checking tire pressure.
• Assisted customers with questions and purchases.
• Responsible for keeping service items stocked.
• Performed oil change service on vehicles.
• Assisted in performing vehicle maintenance.
• Adding fluids when needed.
• Vacuum and wash windows.
• Rotated tires, checked brakes and run diagnostic tests.
• Reviewed manuals to assist customers with maintenance questions.

Manage with receiving of truck deliveries and packages.

• Handle packages from small envelopes to boxes ranging up to 49 pounds.
• Operate carts, dollies, hand trucks and other moving equipment to move large quantities of merchandise.
• Use of smartphone, apps, and handheld devices, to scan bar codes.
• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Provided customers with product information.
• Assisted customers in locating products around store.
• Recommended merchandise based on individual requirements.
• Advised customers on utilization and care of merchandise.
• Provided advice to clients regarding particular products or services.
• Explained uses and advantages of merchandise to customers.
• Assisted with telephone inquiries.
• Processed credit card payments.
• Greeted customers with a polite and friendly manner.
• Assisted customers with cash/credit card payments.