LEANDRA RIOS
University of Miami- School
Homestead,USA
1
Language
10
years of professional experience
Organized and dependable administrative professional with a diverse background in academic advising, program coordination, accommodations support, and administrative assistance. Experienced in coordinating complex processes, maintaining accurate records, managing confidential information, and providing high-quality customer service. Strong ability to prioritize competing responsibilities, solve problems, and support efficient day-to-day operations with accuracy and professionalism.
Work History
Transitional Academic Advisor
2 Years 3 Months- Assisted students in selecting courses to align with interests and abilities.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institution's policies and requirements..
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Participated in professional development activities to stay current on best practices in higher education advising.
- Evaluated transfer credit and degree requirements, streamlining the process for incoming transfer students.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Developed personalized academic plans to align with student goals and institutional requirements.
- Mentored junior advisors, providing guidance on best practices in student support and advising techniques.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
Accommodations Specialist
1 Year 9 Months- Performs intake interviews to gain a foundational understanding of individual needs and evaluates information from medical and/or psychological professionals to determine eligibility; makes referrals and/or consults with diagnosticians, as necessary
- Works with individuals to determine reasonable accommodations needed for academic, professional and/or personal success; connects individuals to and/or provides direct resources and services
- Provides direct support to individuals with disabilities as defined by the Americans with Disabilities Act (ADA)
- Conducts disability eligibility analyses, provides referrals, approves reasonable accommodations, and connects individuals with services to support their personal and/or academic goals
- Assists individuals with solving obstacles unique and/or common to individuals with disabilities; interfaces with campus constituencies to ensure individuals gain equitable access to resources
- Records interactions with individuals with disabilities and analyzes effectiveness of accommodations; compiles reports and analyzes data related to accommodations, compliance, and program efficacy
- Maintains confidentiality of university and student records, as applicable
Program Coordinator
2 Years 5 Months- Oversees all day-to-day operations of the Testing Center
- Works with supervisor to develop and update services, policies, procedures, and schedules in response to changing demands
- Maintains security of tests and materials by routinely inventorying materials, reviewing procedures for security, ensuring secure storage, and returning all test booklets and related materials to appropriate testing companies
- Maintains Testing Center statistics including number of people tested, number of tests given and type of tests
- Prepares monthly and annual reports and makes recommendations to the supervisor concerning program implications
- Administers and proctors results of all tests administered by the Testing Center
- Observes college, state/federal, and test agency policies and procedures for security/confidentiality of testing records; includes adherence to FERPA as it relates to the College and testing services
Administrative Assistant
6 Months- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Assisted development and implementation of new administrative procedures
- Assisted coworkers and staff members with special tasks on daily basis
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Hostess/Restaurant Server
3 Years 2 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Afterschool Care Teacher
5 Months- Engaged with children on individual basis to build positive relationships and promote learning
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Assisted in preparation of meals and snacks to provide children with proper nutrition
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records
- Implemented curriculum to enhance classes with learning-focused activities
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior
Education
Bachelor of Arts - Early Childhood Special Education
High School Diploma
Skills
Accommodate Software
Student development
Student advocacy
Academic program support
Multitasking
Microsoft Office
Case Information Confidentiality
Case Documentation
Organizational Skills
Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Transitional Academic Advisor
University of Miami- School
05.2024 - CurrentRead More
Accommodations Specialist
University Of Miami- School
08.2022 - 05.2024Read More
Program Coordinator
University Of Miami- School
02.2020 - 07.2022Read More
Administrative Assistant
University Of Miami- School
08.2019 - 02.2020Read More
Afterschool Care Teacher
Doral Academy Prep
08.2017 - 01.2018Read More
Hostess/Restaurant Server
Moon Thai & Japanese
06.2016 - 08.2019Read More
American Worldwide Academy
High School Diploma
Read More
Miami Dade College
Bachelor of Arts from Early Childhood Special Education
Read More