Leandra Tapia
Albuquerque,NM
Summary
Experienced healthcare and administrative professional with 4+ years supporting patients, providers, and front office operations with a strong background in patient support, office administration, and team coordination. Brings experience in scheduling, multitasking, and maintaining confidential records.
Overview
6
6
years of professional experience
Work History
Administrative Assistant Temporary Position
DM Clinical Research
Albuquerque, New Mexico
04.2026 - 10.2026
- Provided daily administrative support to keep office operations running smoothly.
- Handled incoming calls, managed email correspondence, and directed inquiries to appropriate departments to facilitate communication.
- Scheduled appointments, coordinated meetings, and kept calendars current.
- Prepared, organized, and maintained office documents, reports, and records.
- Organized and maintained filing systems for electronic and paper records, ensuring easy access and retrieval of information.
- Entered data and updated databases with accurate information.
- Greeted visitors and delivered professional customer service.
- Managed inventory of office supplies to maintain stock levels and avoid shortages.
- Assisted team members with daily tasks, managed correspondence, and coordinated special projects to enhance team collaboration.
Medical Assistant
Merit Family Medicine
Albuquerque, New Mexico
06.2024 - 03.2026
- Assisted providers during physical exams and minor procedures to enhance patient experience.
- Collected and accurately recorded patient vital signs to ensure optimal care.
- Monitored patient comfort and promptly reported concerns to healthcare provider to facilitate timely intervention.
- Prepared patients for exams and explained routine procedures.
- Assisted with electrocardiograms and routine diagnostic procedures.
- Completed point-of-care testing within training and authorization limits.
- Prepared and labeled laboratory specimens per clinic protocols.
- Cleaned, disinfected, and restocked exam rooms.
- Followed standard precautions and medical waste disposal procedures.
Patient Care Coordinator
Duke City Primary care
Albuquerque, New Mexico
05.2023 - 06.2024
- Coordinated patient visits, specialist referrals, and follow-up appointments.
- Scheduled, confirmed, cancelled, and rescheduled patient appointments.
- Checked patients in and out, verified demographic details, and updated patient records.
- Greeted patients and visitors professionally while creating welcoming front desk experience.
- Answered incoming phone calls, handled general questions, and routed calls to correct departments.
- Managed patient messages and routed requests to appropriate healthcare team members to ensure timely responses.
- Worked with providers, nurses, and medical staff to support smooth daily clinic operations.
- Updated electronic health records accurately and kept patient information current.
- Reviewed insurance eligibility and benefits to facilitate timely referrals and prior authorizations.
- Collected intake forms, insurance cards, identification, and other required documents.
- Facilitated patient check-in process at front desk, scheduling, and check-out procedures to maintain efficient patient flow and minimize wait times.
- Protected confidential patient information and followed HIPAA privacy guidelines.
Assitant Manager
Quickshine car wash
Albuquerque, New Mexico
10.2020 - 08.2023
- Supported general manager with daily car wash operations to keep workflow efficient and organized.
- Trained and supervised employees to ensure productivity and customer service standards.
- Coordinated employee schedules, assigned duties, and tracked attendance to ensure optimal staffing and operational efficiency.
- Delivered professional customer service by answering questions, handling complaints, and addressing service concerns.
- Inspected car wash equipment for functionality and safety. and reported maintenance needs to limit downtime.
- Executed opening and closing procedures to ensure smooth daily operations. and prepared site for daily operations.
- Monitored inventory of cleaning supplies, chemicals, and other operational materials.
- Promoted wash packages, memberships, and additional services to drive sales growth and meet service goals.
- Monitored vehicle flow and employee performance to enhance customer satisfaction and minimize wait times.
- Resolved operational issues and shared important updates with management.
- Assisted with employee training on company policies, service procedures, and workplace safety.
Education
High School Diploma -
Manzano High School
Albuquerque, NM05-2021
Skills
- Patient scheduling
- Electronic records management
- Data entry
- Calendar coordination
- Front desk operations
- Office systems administration
- Microsoft Excel
Timeline
Administrative Assistant Temporary Position
DM Clinical Research
04.2026 - 10.2026
Medical Assistant
Merit Family Medicine
06.2024 - 03.2026
Patient Care Coordinator
Duke City Primary care
05.2023 - 06.2024
Assitant Manager
Quickshine car wash
10.2020 - 08.2023
High School Diploma -
Manzano High School