LeAndrew Wagner
Summary
Dynamic IT Specialist with a proven track record at Native Innovation INC, excelling in technical troubleshooting and user support. Recognized for optimizing network performance and enhancing customer satisfaction through effective communication. Skilled in hardware upgrades and adept at managing ticket systems, ensuring timely resolutions and seamless operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
IT Specialist
Native Innovation INC
09.2021 - 04.2025
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Optimized network performance through regular monitoring and maintenance.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Assisted in development of system security protocols.
Metal Stud Framer/Drywall Installer
Ignace Brothers INC.
01.2015 - 09.2021
- Streamlined workflow by organizing tools and materials, maintaining a clean workspace throughout each project.
- Maintained a safe working environment by adhering to safety protocols while handling sharp materials and tools.
- Completed metal stud framing projects within deadlines, ensuring timely progress of construction work.
- Completed installation of drywall sheets on commercial and residential properties.
- Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Minimized safety risks by properly using tools, equipment, and personal protective gear during installations.
- Promoted use of proper PPE and safety equipment to safeguard teams and equipment.
- Consistently received positive feedback from clients due to high-quality workmanship, attention to detail, and professionalism.
- Ensured compliance with building codes and regulations by adhering to proper installation techniques.
- Installed fire-rated drywall in commercial buildings, improving safety standards.
- Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.
Fitter
Schuff Steel
09.2018 - 10.2019
- Followed safe work practices, which included fall protection and personal protective equipment.
- Laid out, positioned, aligned and secured parts for welding and bolt-up.
- Measured, marked, cut, bored, fitted and installed various piping or structural components in accordance with blueprints and job specifications using hand and power tools.
- Improved overall project completion time through proficient use of hand tools, power tools, and specialized machinery.
- Maximized tool lifespan through proper care and maintenance procedures resulting in reduced replacement costs.
- Assisted in training new employees, sharing technical knowledge and best practices for efficient operations.
- Loaded and carried materials to facilitate transport at construction sites.
Cable Installation Technician
Rightech
01.2016 - 05.2019
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Assembled communication equipment such as wiring, switching equipment, and power apparatus.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Developed and implemented plans for installation of new networks and cabling systems.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
Education
Associate of Science - General Studies
Utah State University
Blanding, UT05-2012
High School Diploma -
Red Mesa High School
Red Mesa, AZ05-2010
Skills
- IT troubleshooting
- Troubleshooting
- System upgrades
- Application installations
- Technical troubleshooting
- Ticket management
- Technical support
- Hardware upgrades
- User support
- Desktop support
- Remote support
- Hardware troubleshooting
Timeline
IT Specialist
Native Innovation INC
09.2021 - 04.2025
Fitter
Schuff Steel
09.2018 - 10.2019
Cable Installation Technician
Rightech
01.2016 - 05.2019
Metal Stud Framer/Drywall Installer
Ignace Brothers INC.
01.2015 - 09.2021
Associate of Science - General Studies
Utah State University
High School Diploma -
Red Mesa High School
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