Leandria Lee-Jackson
Grand Prairie,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recreation Aide
City of Grande Prairie
Grand Prairie , TX
2023.02 - 2023.08
- Greeted visitors at the recreation center, answered questions, provided information about available services.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Tracked attendance records for each program offered at the recreation center.
- Led parties, sing-a-longs, bingo, exercises, cooking, crafts and food-related socials for nursing home residents.
- Monitored and supervised recreation center ball sports, games, field trips and basic leisure classes and patiently taught rules of team and individual games and activities.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Met with staff to discuss rules, regulations and work-related problems.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
Recreation Supervisor/Head Personal Trainer
Trinity Mother Frances Hospital
Tyler , TX
2019.01 - 2023.02
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Proofread and edited documents to correct errors.
- Obtained scanned records and uploaded into company databases.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Performed data analysis on various sources to identify trends in operational performance.
- Reviewed established procedures to assess areas in need of improvement.
- Tracked key performance indicators for each project or initiative to measure success.
- Assisted with organizing special events such as fitness challenges or competitions.
- Processed membership applications and payments accurately and efficiently.
Inbound Sales Representative
Suddenlink
Tyler , TX
2019.02 - 2020.01
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Assisted customers with placing orders over the phone or online.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Closed sales by building rapport and overcoming objections.
- Resolved customer complaints in a timely manner to ensure satisfaction.
- Contacted customers with delinquent accounts to solicit payment.
- Reviewed accounts to determine payment plan compliance.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Upheld privacy and security requirements for customer information.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Monitored customer order process and addressed customer issues.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Configured new user accounts in accordance with established guidelines.
- Automated jobs, scripts and processes using automation software.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Fostered relationships with customers to expand customer base and retain business.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Education
Bachelor of Science - Sport And Fitness Management
Wayland Baptist University
Plainview, TX2013-12
Skills
- Group Management
- Physical Fitness
- Safety Training
- Safety Awareness
- CPR Certified
- Scheduling Events and Programs
- Customer and Service-Oriented
- Routine Inspections
- File Management Expertise
- Research and Analysis
- Microsoft Office Expertise
- Word Processing
- Medical Billing
- Customer Service-Oriented
- Quality Assurance
- Mail Handling
- Invoice Processing
- Software Troubleshooting
- Strong Interpersonal Skills
- Administrative Support
- Report Generation
- Expense Reporting
Certification
- CPR certified
- NCSF Personal Training Certified
- Food Handler Certified
- USA Track & Filed Certified
Affiliations
- Customization Business
Accomplishments
- 2022 Best customer service award with Trinity Christus Health Hospital for a month
References
References available upon request.
Timeline
Recreation Aide
City of Grande Prairie
2023.02 - 2023.08
Inbound Sales Representative
Suddenlink
2019.02 - 2020.01
Recreation Supervisor/Head Personal Trainer
Trinity Mother Frances Hospital
2019.01 - 2023.02
Bachelor of Science - Sport And Fitness Management
Wayland Baptist University
- CPR certified
- NCSF Personal Training Certified
- Food Handler Certified
- USA Track & Filed Certified
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