Leandro Menendez
San Antonio
Summary
Results-driven Store Manager with over 17 years of experience in retail operations. Skilled in inventory management and problem-solving, successfully implementing strategies that improve sales and customer loyalty while driving team performance.
Overview
28
28
years of professional experience
Work History
Store Manager
EZ Pawn
San Antonio, TX
11.2009 - 07.2026
- Led daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff, fostering a high-performance team environment focused on sales targets.
- Analyzed sales data to identify trends, driving strategic decisions for promotional activities and stock levels.
- Developed and implemented operational procedures to enhance efficiency and streamline workflows across departments.
- Maintained compliance with company policies and regulatory requirements, ensuring a safe shopping environment.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty through exceptional service recovery strategies.
- Conducted regular performance evaluations, providing constructive feedback to support employee development and retention initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Store Manager
Conns
San Antonio, TX
02.2006 - 11.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Operations Manager
Struttura U.S.A
San Juan, P.R.
03.1998 - 10.2005
- Implemented inventory management systems to improve accuracy and minimize stock discrepancies.
- Led cross-functional teams in process improvement initiatives, resulting in enhanced efficiency and cost savings.
- Developed training programs for staff, fostering a culture of continuous learning and operational excellence.
- Coordinated logistics and supply chain operations, ensuring timely delivery of products to meet customer demands.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Education
High School Diploma -
Lincoln Military Academy
Guaynabo P.R.Management -
Carnegie School of Business
Beaumont, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Sales professional
- Bank deposit procedures
- Delegating work
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
EZ Pawn
11.2009 - 07.2026
Store Manager
Conns
02.2006 - 11.2009
Operations Manager
Struttura U.S.A
03.1998 - 10.2005
High School Diploma -
Lincoln Military Academy
Management -
Carnegie School of Business