Leandro Reyes

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Collaborated with team members to achieve a cohesive and efficient store environment.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.

• Helped guests unload and load luggage.
• Maintained clean work sites, parking spaces, and guest services stations.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Completed claim check, vehicle damage, and billing dispute forms.
• I monitored and documented guest traffic flow in valet lot.
• Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.

Established and oversaw performance targets for call center associates.

• Developed quality employees within call center to take over leadership positions.
• Maintained call center equipment in good working order to maximize productivity.
• Established relationships and touch points with clients to promote retention.
• Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
• Answered minimum of 35 calls per hour.
• Handled clients' complaints and made sure to make them happy.

• Oversaw daily monitoring and patrolled buildings, grounds and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles
• Patrolled area to prevent thefts of parked cars or items in cars
• Inspected vehicles prior to parking and during retrieval to detect damage
• Parked and retrieved automobiles, successfully driving both manual and automatic vehicles
• Facilitated vehicle flow by managing traffic control and parking in the assigned area
• Answered general questions about parking fees, facilities, and directions
• Reviewed driver IDs before allowing entrance to parking area or driving vehicles

• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Provided positive first impressions to welcome existing, new and potential customers.