Leandro Rodriguez
Manassas Park,VA
Summary
IT professional with over 2 years of experience in delivering technical support and maintenance in dynamic settings. Expertise in troubleshooting and resolving issues swiftly, ensuring minimal downtime. Committed to optimizing IT operations and enhancing user experience.
Overview
26
26
years of professional experience
Work History
Advanced Tier 1 Helpdesk
Teksynap
Reston, Virginia
05.2023 - Current
- Responded to technical assistance requests through phone, email, and web queue.
- Opened service desk tickets to track and manage incidents.
- Diagnosed and resolved routine hardware and software issues efficiently.
- Provided troubleshooting assistance for government-owned and off-site computers.
- Maintained up-to-date knowledge of system changes to enhance first call resolutions.
- Delivered 24x7 reporting and communication services for global high-impact issues.
Sales Consultant
Moore Cadillac
Chantilly, VA
11.2019 - 04.2023
- Interviewed customers to determine their needs and wants.
- Demonstrated vehicle in effort to show potential buyers benefits and advantages and encourage purchases.
- Overcame objections, close sales and create a great delivery experience by processing transaction paperwork.
- Maintained customer retention by affirming customer satisfaction after vehicle delivery.
Sales Consultant
CarMax
Dulles, VA
09.2012 - 10.2019
- Consistently build business through referrals and networking utilizing leads using company CRM.
- Interview customers to determine their needs and wants in order to find and present the right vehicle by identifying positive features and advantages.
- Create a great vehicle delivery experience by processing transaction paperwork.
- Offered vehicle financing and insurance to customer and provides them with a thorough explanation of aftermarket products and extended warranties.
- Maintain customer retention by affirming customer satisfaction after vehicle delivery.
Sales Implementation Specialist
Sprint Corp.
Reston, VA
01.2000 - 01.2012
- Served as single point of contact to customers with complete ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation.
- Provided facilitative leadership to a diverse team responsible for the design, engineering and implementation of highly complex integrated product and network solutions.
- Worked directly with customers, outside vendors, sales, network and operations to create solutions for the customer changing demands.
- Mentored several staff members on core systems and new processes.
- Performed administrative duties related to follow up on customer orders, order monitoring, Ad Hoc reporting, billing reconciliations and equipment tracking.
- Conducted weekly and quarterly meetings with customers, team members and sales managers to resolve any issues and provide solutions on billing inquiries and cutover installations.
Education
Associate of Applied Science - Computer Information And Accounting
The College of Westchester
White Plains, NY11.1996
Skills
- Sales and marketing aptitude
- Application processing
- Customer service
- Client relationship management
- Employee mentoring
- Sales Force training
- Account management
- Bilingual English/Spanish
Additional Information
- Security Clearance T3 12/12/2022
- HDI SCA - HDI Support Center Analyst 11/02/2023
Timeline
Advanced Tier 1 Helpdesk
Teksynap
05.2023 - Current
Sales Consultant
Moore Cadillac
11.2019 - 04.2023
Sales Consultant
CarMax
09.2012 - 10.2019
Sales Implementation Specialist
Sprint Corp.
01.2000 - 01.2012
Associate of Applied Science - Computer Information And Accounting
The College of Westchester