Senior Program Manager in constant pursue of innovation to help solve complex challenges in a range of scientific and technical disciplines, including data science (ML/AI), cybersecurity, product management and program management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Program Manager - Security Research
Microsoft
San Jose, Costa Rica
10.2022 - Current
Deployed a Security Research Incident Management framework that provides early visibility, clear ownership, coordinated cross-team action, and swift response for high-impact security incidents.
Lead cross-product threat response and planning across Web Threat Protection, Outlook Consumer, and Microsoft Defender for Office, aligning Security Research, Engineering, Data Science, and Product teams.
Coordinate AI-driven spam and phishing detection programs, combining ML-based detection with LLM-based evaluation to continuously measure efficacy and close protection gaps.
Establish continuous monitoring using KPIs and KRIs to identify emerging threats, prioritize mitigations by risk, and drive rapid execution.
Translate complex threat intelligence and incident outcomes into clear guidance for leadership and downstream customer-facing teams.
Cloud Security Program Manager
IBM
01.2022 - 10.2022
Partnered with cloud security architects, engineering teams, and the IBM Cloud CISO organization to deploy security and privacy capabilities across a broad, multi-service cloud platform.
Coordinated delivery of regulatory and compliance initiatives (including FedRAMP) across multiple cloud services, ensuring consistent protection without disrupting customer workloads.
Acted as the programmatic bridge across distributed teams, aligning dependencies, timelines, and readiness across a complex cloud ecosystem similar in scale to Azure.
Information Security Program Manager
Experian
Costa Rica
07.2019 - 01.2022
Led the enterprise cybersecurity program portfolio, aligning strategic security priorities to execution through a structured portfolio management framework.
Implemented continuous monitoring and response capabilities that improved early threat detection and incident response speed.
Drove enterprise cybersecurity maturity using the NIST Cybersecurity Framework, increasing maturity from 1.9 to 3.8 across all regions (1 to 5 scale).
Governed 100+ global security programs, maintaining delivery health, risk posture, and executive visibility.
Senior Project Manager
Experian
Costa Rica
10.2013 - 07.2019
Led large-scale threat reduction initiatives across penetration testing, vulnerability remediation, identity and privilege management, and malicious email protection.
Delivered measurable risk reduction outcomes, including 99.6% phishing reduction and reduction of vulnerabilities from ~100M findings to
Executed post-acquisition security assessments, enabling rapid identification of threats and secure business integration.
Communicated security risk and response status to senior technology leadership, including regional CTOs and the CISO.
Account Manager
PerkinElmer, Inc.
EX2 Outcoding, Costa Rica
04.2012 - 10.2013
Managed enterprise customer relationships, restoring trust and preventing loss of a $175K annual contract; drove $300K in renewals through improved engagement.