Results-oriented professional with over 20 years in Human Resources, Administration, and Educational support services. Balances multiple priorities in fast-paced environments while ensuring organizational efficiency and compliance. Develops positive workplace culture and drives strategic growth through effective communication and relationship-building, inspiring cross-functional teams toward shared objectives.
Overview
22
22
years of professional experience
Work History
Confidential Secretary/Student Success Advisor
Steelton-Highspire School District
Steelton, PA
03.2024 - Current
Implementing and overseeing the Roller Cyber Academy for district students who opt for virtual learning.
Managed new student registrations, ensuring a smooth onboarding process.
Managed student withdrawals and record requests, ensuring accuracy and timeliness of student information.
Conducted meetings with parents to create Student Attendance Improvement Plans (SAIP) for improving attendance of truant students.
Developed SOPs for cyber program, enhancing consistency and efficiency in operations.
Athletics Coordinator
Steelton-Highspire High School
Steelton, PA
11.2016 - Current
Tournament Preparation: Coordinated logistical tasks, including printing maps, paperwork, and copies of football plays, to ensure smooth event execution.
Transportation Coordination: Ensure players' transportation for college visits, both in-state and out-of-state.
Player Physicals: Coordinate with medical professionals for timely completion of required physicals.
Food and Drink Procurement/Meal Preparation: Secured donations for year-round fundraising efforts, enhancing program resources and player support.
Tutoring Assistance: Assisted players with tutoring, reinforcing commitment to academic success and personal development.
Public Relations Liaison: Coordinate interviews and press releases, and maintain a positive public image.
Social Media Management: Manage and update the team's social media pages to promote and drive engagement.
Coordinated and scheduled daily transportation services for both in-district and out-of-district students, ensuring timely, safe, and compliant routing.
Managed complex transportation logistics for special education placements and external program assignments, ensuring compliance and effectiveness.
Served as primary point of contact for transportation vendors, drivers, families, and district administrators, facilitating clear communication and coordination.
Processed and approved district vehicle usage requests for staff, maintaining scheduling accuracy and operational accountability.
Ensured adherence to state regulations and district transportation policies.
Oversaw facilities coordination during assignments, enhancing operational continuity across departments.
Transitioned from interim oversight to full responsibility for facilities management, now supervising facility space utilization.
Director of Operations
Phrazz II, LLC dba Spherion
Bethlehem, PA
08.2020 - 10.2023
Led a multi-site team, achieving a 70% improvement in customer satisfaction.
Developed and implemented SOPs, enhancing process efficiency across operations.
Optimized data management, ensuring 100% branch compliance.
Developed and monitored KPIs for improved operational performance.
Implemented an onboarding program, increasing internal employee retention by 100%.
Created employee engagement survey to gather feedback, leading to a 94% increase in employee satisfaction.
Developed a compensation strategy and comprehensive employee training program, achieving a 100% retention rate for new hires.
Supervised operations across seven branch offices, overseeing a team of 17 internal employees.
Led successful internal recruitment, hiring 13 internal candidates.
Conducted weekly HR data reviews, ensuring accuracy and implementing corrective actions.
Led annual and quarterly audits of employee files, improving compliance ratings.
Updated policies for compliance with changing regulations.
Implemented MapRecruit for nationwide HR process streamlining.
Human Resources Generalist
Dehumidified Air Solutions
York, PA
12.2019 - 08.2020
Ensured personalized approach for plant employees by prioritizing well-being, maintaining regulatory compliance, and optimizing HR operations across the United States and Canada.
Conducted internal investigations of employee complaints, resulting in equitable resolutions and fostering a fair workplace environment.
Managed a workforce of 385 plant employees.
Led safety meetings and managed documentation as Secretary and member of the Plant Safety Team.
Revamped attendance policy, enhanced footwear assistance program, and streamlined SharePoint files for improved accessibility and organization.
Updated employee handbook in alignment with federal and state employment laws.
Collaborated with Accounting for benefit invoice reconciliation.
Adapted to the Payworks Canada payroll system for accurate processing.
Orchestrated the transition of 42 employees to the new payroll system.
Client Account Manager/Regional Trainer
Adecco
Harrisburg, PA
09.2004 - 05.2019
Revitalized critical pharmaceutical client account, increasing weekly sales by $8,000.
Acted as an Account Manager for a prominent retail client with 286 East Coast locations.
Surpassed company average in weekly sales through targeted sales strategies.
Orchestrated end-to-end recruitment efforts, contributing to 85% company growth in Mid-Atlantic region.
Launched satellite offices to provide better service and communication for clients and candidates.
Oversaw operations for 28 branch offices spanning five states, managing a team of 165 internal employees.
Managed diverse HR functions, including recruitment, counseling, terminations, and benefits administration.
Trained and assessed new internal office staff, leading to a promotion to Regional Trainer.