LEANN BENNETT
Goodyear ,AZ
Summary
Dynamic Customer Care Manager with a proven track record at Vartanian Group, enhancing service delivery and boosting customer satisfaction through effective communication and innovative process improvements. Skilled in staff training and conflict resolution, I successfully implemented strategies that reducedoverhead by 28%, driving operational efficiency and client retention.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Cosmetic Manager
Orange County Sugery
- Managed new client intake request .
- Trained staff on product knowledge and effective sales techniques to enhance customer experience.
- Developed promotional strategies to increase sales and attract new clients to cosmetic services.
- Oversaw daily operations, ensuring compliance with health regulations and safety standards.
New Patient Coordinator
Penrod
- Coordinated patient appointments and managed scheduling for optimal efficiency.
- Assisted new patients with registration processes and insurance verification.
- Maintained accurate patient records and ensured compliance with healthcare regulations.
- Communicated effectively with patients to address inquiries and provide support.
Customer Service Specialist Manager
Vartanian Group
- Led customer support team, enhancing service delivery and resolving escalated issues effectively.
- Developed modified scheduling to decrease staff overhead by 28%.
- Implemented process improvements that increased customer satisfaction ratings through streamlined communication channels.
- Analyzed customer feedback to identify better surgery outcome.
Customer Care Manager
Home Instead
10.2025 - Current
- Developed training materials to enhance staff knowledge of customer service protocols.
- Implemented feedback systems to improve client satisfaction and service delivery.
- Coordinated scheduling of care staff to ensure optimal coverage for clients' needs.
- Resolved complex client issues, improving overall retention rates through effective communication.
Education
High School Diploma -
Mission Viejo High
Mission Viejo, CAHealthcare
American Career College
CASkills
- Strong communication skills
- Time management efficiency
- Problem-solving acumen
- Staff training and development
- Conflict resolution
Certification
- Registered Dental RDA
- CPR Certified
- Food Safety Certification
Timeline
Customer Care Manager
Home Instead
10.2025 - Current
Customer Cosmetic Manager
Orange County Sugery
New Patient Coordinator
Penrod
Customer Service Specialist Manager
Vartanian Group
High School Diploma -
Mission Viejo High
Healthcare
American Career College