Shannon Patrick
Huntington,WV
Summary
Proven leader in the cosmetic industry, adept at boosting sales and enhancing customer satisfaction at Symmetry the Aesthetic Studio through expert staff training and strategic upselling. Skilled in relationship building and problem-solving, ensuring a personalized and efficient shopping experience. Maintains meticulous attention to detail in all aspects of store operations and customer service.
Overview
6
6
years of professional experience
Work History
Cosmetic Manager
Symmetry the Aesthetic Studio
Ashland, KY
11.2023 - Current
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained accurate inventory and sales records for department.
- Ensured compliance with all health regulations regarding product storage, handling procedures, and sanitation practices.
- Assisted customers with skincare concerns by offering tailored solutions based on their individual needs.
- Maintained a clean, organized, and visually appealing retail environment that encouraged customers to explore products at their leisure.
Master Esthetician
Symmetry
Ashland, KY
11.2023 - Current
- Increased repeat business through exceptional customer service and follow-up appointments.
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Mentored junior estheticians, sharing expertise in advanced skincare techniques and best practices for client care.
- Educated clients on proper skincare techniques, leading to increased self-care practices at home.
- Improved overall skin health for clients with targeted facials, chemical peels, and microdermabrasion treatments.
- Provided exceptional waxing services, ensuring client comfort throughout each procedure.
- Developed customized at-home skincare routines for clients to maintain results between appointments.
Cosmetologist
Vivid Luxury LLC
Huntington, WV
04.2021 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Licensed Cosmetologist
El Haijj Salon
Huntington, WV
01.2019 - 04.2021
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
Education
Cosmetologist - Cosmetology
Huntington School of Beauty Culture
Huntington, WV12.2018
Skills
- Strong Communication Skills
- Time Management Efficiency
- Problem-solving acumen
- Staff Training and Development
- Attention to Detail Focus
- Budgeting and financial planning
- Upselling and cross-selling tactics
- Store operations
- Relationship Building
Timeline
Cosmetic Manager
Symmetry the Aesthetic Studio
11.2023 - Current
Master Esthetician
Symmetry
11.2023 - Current
Cosmetologist
Vivid Luxury LLC
04.2021 - Current
Licensed Cosmetologist
El Haijj Salon
01.2019 - 04.2021
Cosmetologist - Cosmetology
Huntington School of Beauty Culture