Leann C. Jost
Wilmington,DE
Summary
Dynamic leader with extensive experience at the U.S. General Services Administration, excelling in strategic planning and project management. Proven track record in enhancing operational efficiency and implementing organizational change. Skilled in budget oversight and executive coaching, fostering team development and compliance in high-stakes environments.
Overview
14
14
years of professional experience
Work History
Deputy Director, Property Management Division
U.S. General Services Administration
Philadelphia, PA
2020.12 - Current
- Directed property management functions for over 30 million square feet of federal space and $10M in operating budgets.
- Provided guidance and direction on administrative matters such as payroll, benefits, training.
- Developed and maintained organizational policies and procedures.
- Analyzed financial data to identify areas for cost savings and improved efficiency.
- Coordinated the development of strategic plans for long-term growth and success.
- Led a team of 137 employees to enhance operational efficiency across all property management operations.
- Implemented recruitment, staffing, and training strategies to support mission-critical facilities.
- Redesigned divisional management structure, creating six mid-level roles to strengthen oversight and training.
- Coached and mentored staff at all levels as a certified coach through GSA Coaching Cadre.
- Identified training needs and coordinated vendor or in-house training programs.
- Managed facility security programs, ensuring compliance with HSPD-12 processes and emergency planning.
- Oversaw contract specifications, estimates, solicitations, and administration for various service contracts.
- Collaborated with senior management team members to identify solutions for organizational issues.
Project & Client Executive
U.S. General Services Administration
Philadelphia, PA
2016.01 - 2020.12
- Managed projects valued between $250,000 and $3M in federal construction and leasing.
- Analyzed client feedback to identify areas for improvement in service offerings.
- Supervised a team of 4-5 employees while mentoring over 15 project managers on client projects.
- Designed and implemented divisional reorganization to enhance service delivery and reduce lease costs.
- Developed a comprehensive workload reporting tool for project management and customer tracking.
- Facilitated professional development initiatives to enhance staff technical skills and project execution.
- Served as Lead Regional Client Executive for Treasury/Internal Revenue Service, coordinating project strategies.
- Acted as escalation manager for major construction accounts, overseeing budget and communication efforts.
- Conducted facility studies to assess ongoing requirements for space, security, and construction projects.
Realty Services Officer
U.S. General Services Administration
Philadelphia, PA
2011.12 - 2016.01
- Oversaw property management functions for over 3.5 million square feet of federally controlled space, ensuring operational efficiency.
- Supervised subordinate staff in carrying out daily duties and activities.
- Led crisis management efforts to resolve issues promptly and efficiently.
- Facilitated stakeholder meetings to align on strategic initiatives.
- Led teams on critical infrastructure projects, enhancing HVAC, security, and energy efficiency.
- Executed repair and alteration projects ranging from $10K to $10M, including design-build HVAC and office renovations.
- Administered safety and environmental programs, ensuring compliance with radon, asbestos, lead, and fire safety regulations.
- Designed and implemented training programs focused on safety, compliance, and environmental best practices.
- Conducted feasibility studies for major construction and renovation projects for U.S. Courts and federal agencies.
- Managed service and construction contracts, leading source selection boards for facilities services contracts.
- Facilitated communication on high-profile construction projects, promoting community outreach and commitment to local residents.
Education
Bachelor of Arts - English/Communications
Albright College
Executive Coaching Certification - ICF-Based Program
GSA Coaching Cadre
Associates' Certificate - Project Management
George Washington University
BOMI Facilities Management Administrator - FMA
Contract Administration - COR Level II Certified
Federal Acquisition Center
Project & Program Management - FAC P/PM Level III Certified
Federal Acquisition Center
Skills
- Strategic planning and project management
- Property and facilities management
- Budget and contract oversight
- Organizational change management
- KPI development and risk management
- Executive coaching and workforce training
- Emotional intelligence and security compliance
- Google Workspace and Microsoft Office Suite
- PDF editing tools and electronic project management
References
References provided upon request
Education And Professional Development
- Bachelor of Arts in English/Communications, Albright College, Magna Cum Laude
- Executive Coaching Certification, GSA Coaching Cadre (ICF-Based Program)
- Associates' Certificate in Project Management, George Washington University
- BOMI Facilities Management Administrator (FMA)
- Contract Administration, Federal Acquisition Center (FAC) COR Level II Certified
- Project & Program Management, FAC P/PM Level III Certified
Key Skills And Certifications
- Leadership & Strategy: Strategic Planning, Organizational Change Management, KPI Development
- Coaching & Development: Executive Coaching (ICF-trained), Workforce Training, Emotional Intelligence
- Technical & Operational: Facilities Management, Contract Oversight, Risk Management, Security Compliance
- Tools & Systems: Google Workspace, Microsoft Office Suite, PDF Editing Tools, Monster for Government, electronic project management tools
- Clearance: NACI Tier II
Timeline
Deputy Director, Property Management Division
U.S. General Services Administration
2020.12 - Current
Project & Client Executive
U.S. General Services Administration
2016.01 - 2020.12
Realty Services Officer
U.S. General Services Administration
2011.12 - 2016.01
Bachelor of Arts - English/Communications
Albright College
Executive Coaching Certification - ICF-Based Program
GSA Coaching Cadre
Associates' Certificate - Project Management
George Washington University
BOMI Facilities Management Administrator - FMA
Contract Administration - COR Level II Certified
Federal Acquisition Center
Project & Program Management - FAC P/PM Level III Certified
Federal Acquisition Center