Le Ann Colella
Customer Service
Coventry,RI
Summary
Skilled customer service professional seeking a transition to office systems role utilizing my experience in making continuous improvements within daily operations by adding efficiency and value through effective communication, organization and overall vendor relations. Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Store Manager
Anthony’s Liquor
01.2022 - Current
- Monitor and research invoices
- Review and process purchasing orders/ requisitions
- Track expenses to assigned appropriation of accounts via Excel
- Customer relations
- Data entry
- Cash Handling
- Account Management
- Staff Training and on boarding of New Hires
- Coordinate with vendors to ensure timely and accurate deliveries resulting in no discrepancies
- Assisted with in store promotions on selected basis resulting in 10% increased sales during the period
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assist with day-to-day operations, working efficiently and productively with all team members.
Store Manager
Joyal’s Liquor
West Warwick, RI
01.2009 - 01.2020
- Sales Management
- Invoicing
- Vendor Relations
- Maintained production life cycle of product
- Staff Development/New Hire Training
- Cash Handling
- POS
- Procurement
- Managed small team of cashiers and stockers while fully maintaining staffing levels
- Implemented new merchandising strategies resulting growth of in store promotions 10%
- Performed daily financial reporting and cash handling leading to 100% accuracy in bank deposits
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School -
Coventry High School
Business course development -
Community College of Rhode Island
Skills
- Customer Service Needs
- Pricing
- Multi Task
- Product Knowledge
- Ordering
- Problem-Solving
- Microsoft Office
- Excel
- AP/AR
- Data Entry
- Sales
- Inventory Control
- Vendor Relations
- Customer Relations
Timeline
Store Manager
Anthony’s Liquor
01.2022 - Current
Store Manager
Joyal’s Liquor
01.2009 - 01.2020
High School -
Coventry High School
Business course development -
Community College of Rhode Island
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