Leann Cottman
Pleasantville
Summary
Experienced and detail-oriented Administrative Support Specialist with a strong background in executive assistance, compliance management, and office operations. Skilled in maintaining databases, ensuring regulatory compliance, and streamlining administrative processes to enhance organizational efficiency. Adept at managing multiple priorities, collaborating with teams, and providing exceptional support to senior leadership.
Overview
15
15
years of professional experience
Work History
Executive Administrative Support Specialist
CRM Residential
10.2022 - Current
- Ensure compliance with internal control procedures and state/federal regulations
- Develop reports and facilitate training initiatives
- Maintain databases and provide key administrative support to Senior Compliance Specialists
- Communicate policies and procedures effectively to employees
Human Service Specialist I
Atlantic County Government
01.2022 - 10.2022
- Reviewed and processed financial assistance applications with accuracy
- Conducted client interviews to verify data and determine program eligibility
- Assisted applicants in understanding child support, paternity, and financial aid programs
- Provided guidance to individuals and families on self-sufficiency strategies
Retail Supervisor
Harrah’s Casino and Hotel
03.2019 - 01.2022
- Managed daily operations across 10 retail stores
- Provided staff coaching and development to improve performance
- Oversaw customer service and merchandising strategies
Store Manager
Jockey
02.2014 - 12.2018
- Led hiring, training, and performance management of store employees
- Developed employee schedules to optimize efficiency and customer service
- Managed sales goals, inventory, and store operations
Sales Lead
Bath and Body Works
06.2010 - 03.2014
- Built customer relationships to drive sales and increase loyalty
- Provided expert product knowledge and personalized recommendations
- Consistently exceeded sales targets and performance metrics
Education
Associates Degree - Business Administration
Strayer University
06.2023
Bachelor’s - Business Administration
Strayer University
06.2023
Skills
- Administrative Support & Office Management
- Compliance & Regulatory Affairs
- Client Relations & Customer Service
- Database & Records Management
- Report Preparation & Documentation
- Staff Training & Development
- Strong Verbal & Written Communication
- Microsoft Office Suite & CRM Software
Timeline
Executive Administrative Support Specialist
CRM Residential
10.2022 - Current
Human Service Specialist I
Atlantic County Government
01.2022 - 10.2022
Retail Supervisor
Harrah’s Casino and Hotel
03.2019 - 01.2022
Store Manager
Jockey
02.2014 - 12.2018
Sales Lead
Bath and Body Works
06.2010 - 03.2014
Bachelor’s - Business Administration
Strayer University
Associates Degree - Business Administration
Strayer University
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