Leann Emley
Portville,NY
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
15
15
years of professional experience
Work History
Sales & Marketing Manager
Lake Erie Tobacco Company
Kill Buck, NY, NY
04.2022 - Current
- Provided regular updates on progress of activities related to sales and marketing operations to senior management.
- Performed data analysis using software tools like Excel for better understanding of customer behavior patterns.
- Analyzed market trends to identify new business opportunities.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Ensured compliance with company policies while carrying out day-to-day activities.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Developed partnerships with external organizations for joint promotions or collaborations.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Coordinated with marketing team to create effective campaigns for products or services.
- Created and distributed promotional materials to increase brand awareness.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Manager
Staples
Olean, NY
08.2019 - 04.2022
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
- Initiated inventory control measures to manage and replenish stock and meet customer demand.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enhanced sales by implementing merchandising and promotional improvements.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Assisted in evaluating employee performance and cultivating improvement initiatives.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Print & Marketing Supervisor
Staples
Olean, NY
05.2015 - 04.2022
- Read work orders to determine instructions and specifications for machine set-up.
- Completed high-quality work by performing bindery tasks according to job instructions and work orders.
- Communicated with staff coordinate work, maintain efficiency and achieve production targets.
- Inspected finished products, including bound and unbound items to identify defects or quality issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Operations Manager
UPS
Las Vegas, NV
08.2014 - 02.2016
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Replenished inventory to maintain par levels and complete quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Managed daily operations, including supervising multiple team members across multiple locations.
Front Office Manager
Unique Car Rental & Sales
Las Vegas, NV
03.2012 - 02.2015
- Efficiently organized resources and staff necessary to handle any requirements and maintain strong service levels.
- Monitored office inventory to maintain adequate supply levels and order product.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Handled payment processing duties and provided customers with receipts.
- Managed all scheduling and payroll for team.
Concierge
Casino Travel & Tours
Las Vegas, NV
02.2010 - 02.2012
- Contacted previous visitors and potential guests through emailed newsletters with information on events and happenings to build strong clientele base.
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Facilitated research of local venues, restaurants and visitor spots per guest requests.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
- Arranged childcare services for guests.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
James Madison High School
Dallas, TX06.2004
Skills
- Sales monitoring
- Product and service knowledge
- Merchandising
- Customer rapport
- Retail Space Planning
- Project management abilities
- Training and development
- Marketing tactics
- Retail operations management
- Time Management
- Brand-building strategies
- Business development
- Creative direction
- Team leadership
- Marketing planning
- Sales tracking
Timeline
Sales & Marketing Manager
Lake Erie Tobacco Company
04.2022 - Current
Assistant Manager
Staples
08.2019 - 04.2022
Print & Marketing Supervisor
Staples
05.2015 - 04.2022
Operations Manager
UPS
08.2014 - 02.2016
Front Office Manager
Unique Car Rental & Sales
03.2012 - 02.2015
Concierge
Casino Travel & Tours
02.2010 - 02.2012
High School Diploma -
James Madison High School
Similar Profiles
Bobby DunniganBobby Dunnigan
Maker Machine Operator. at Lake Erie Tobacco CompanyMaker Machine Operator. at Lake Erie Tobacco Company
Teresa SherwoodTeresa Sherwood
Childcare Assistant at Lake Erie CrushersChildcare Assistant at Lake Erie Crushers
Wayne PamerWayne Pamer
Locomotive Engineer at Wheeling Lake ErieLocomotive Engineer at Wheeling Lake Erie