Leann Gardner
Poquoson
Summary
Personable and reliable with keen understanding of patient care and communication. Knowledge of venipuncture techniques and specimen handling, coupled with strong attention to detail. Committed to ensuring patient comfort and accuracy in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Welder
Advex
06.2022 - 09.2023
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Fabricated shop parts directly from blueprints.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
Customer Service Representative
Credit Control Corporation
05.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Cook/Waitress Supervisor
Little Philly
06.2016 - 05.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
Education
Phlebotomy Course - Phlebotomy
Tidewater Medical Training
Hampton, VA10.2024
Trade School - Welding
Tidewater Tech
Norfolk, VA06.2022
Skills
- HIPAA compliance
- Patient confidentiality
- Call center experience
- Data entry proficiency
- Follow-up skills
- Medical billing
- Empathy and patience
- Stress tolerance
- Patient payment processing
- Crew coordination
- Load balancing
- CPR certified
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Welder
Advex
06.2022 - 09.2023
Customer Service Representative
Credit Control Corporation
05.2021 - 01.2022
Cook/Waitress Supervisor
Little Philly
06.2016 - 05.2021
Phlebotomy Course - Phlebotomy
Tidewater Medical Training
Trade School - Welding
Tidewater Tech
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