LeAnn Nevels
Pompano Beach,FL
Summary
Results-driven client development professional with proven track record of optimizing client relationships and enhancing business growth. Known for collaborative approach and reliability, adapting seamlessly to changing business needs. Expertise includes strategic planning, client engagement, and team leadership.
Overview
12
12
years of professional experience
Work History
Senior Client Development Manager
Wizard Creations
10.2017 - Current
- Managed $2.1 million in B2B sales portfolio, a significant contribution to the company's record-breaking sales surpassing $6 million in 2024
- Managed a portfolio of 100+ clients, ensuring 98% client retention through personalized engagement strategies
- Spearheaded revenue growth by increasing client orders by 20% year-over-year through strategic upselling and cross-selling initiatives
- Oversaw project lifecycles, ensuring 95% on-time delivery by coordinating cross-functional teams and streamlining workflows
- Delivered comprehensive support across multiple channels including email, phone, online presentations, screen-sharing, and in-person meetings, ensuring the punctual and successful provision of customized solutions in alignment with client goals
Account Coordinator
MRL Promotions
05.2016 - 10.2017
- Acted as the primary liaison, maintaining robust communication channels via phone and email, and upheld a comprehensive customer records and documentation database
- Managed 100+ domestic and international client accounts, ensuring seamless product delivery and order fulfillment
Operations Coordinator
Spring Weekend
12.2015 - 05.2016
- Oversaw all administrative and operational facets of Spring Weekend, ensuring seamless execution of event logistics and participant satisfaction
- Spearheaded social media campaigns and contests, amplifying event visibility and participant engagement through strategic online marketing efforts
- Directed the training and coordination of volunteers responsible for guest check-ins, ticket sales, and merchandise distribution, enhancing the overall event experience and operational smoothness
Data Analysis & Client Support
Vendorin
06.2014 - 12.2015
- Addressed service requests and customer inquiries through telephone and email, ensuring timely and effective resolutions
- Compiled and synthesized research for comprehensive reporting, supporting data-driven decision-making processes
- Collaborated with Client Implementation Specialists to maintain current and accurate program reports for clients, enhancing client satisfaction and engagement
- Conducted detailed data analysis on prospective clients and delivered insightful reports to the CEO and sales team, informing strategic business initiatives
Project Coordinator
Omaha Chamber of Commerce
02.2014 - 05.2014
- Maintained comprehensive appointment calendars, ensuring all meeting participants were fully informed of locations, timings, agendas, and any modifications, thereby enhancing meeting efficiency and stakeholder communication
- Coordinated and monitored workflow, schedules, and project progress, ensuring all documentation was accurate and services were delivered promptly, contributing to improved operational efficiency
- Prepared and compiled detailed agenda drafts and complete information packets for meetings, and accurately recorded minutes during management meetings, facilitating effective decision-making and record-keeping
- Arranged complex travel itineraries for multiple individuals, including flights, car rentals, and accommodations, demonstrating strong organizational skills and attention to detail
- Developed and executed marketing materials, in addition to managing monthly expense reports, showcasing proficiency in marketing strategies and financial management
Human Capital Analyst Intern
Kiewit Corporation
01.2013 - 01.2014
- Authored, maintained, and supported a diverse array of reports and queries using appropriate reporting tools, ensuring accurate and timely information dissemination
- Compiled and organized research for reporting and benchmarking purposes, demonstrating a keen ability to synthesize data into actionable insights
- Consolidated pertinent information into concise PowerPoint presentations, aiding in the development of standard reports tailored to meet ongoing customer needs
- Managed the timely distribution of business intelligence information to users, enhancing decision-making processes and operational efficiency
- Evaluated potential risks associated with proposed projects, allowing for proactive mitigation measures.
Education
Master of Business Administration (MBA) - Marketing
Nova Southeastern University (NSU)
Davie, FL12-2018
Bachelor of Business Administration - Marketing & International Business
Creighton University
Omaha, NE05-2013
Skills
- Client Relationship Management
- Account Management & Retention
- Customer Success & Engagement
- Project & Process Management
- Sales & Business Development
- Data Analysis & Reporting
- Strategic Planning & Execution
- CRM Systems (Salesforce, Peoplesoft, Commonsku)
- Microsoft Office Suite
- Marketing & Branding Strategies
- CRM proficiency
- Branding
- RFP development
Certifications And Tools
- Advanced Excel & Data Visualization
- Canva for Digital Marketing
Timeline
Senior Client Development Manager
Wizard Creations
10.2017 - Current
Account Coordinator
MRL Promotions
05.2016 - 10.2017
Operations Coordinator
Spring Weekend
12.2015 - 05.2016
Data Analysis & Client Support
Vendorin
06.2014 - 12.2015
Project Coordinator
Omaha Chamber of Commerce
02.2014 - 05.2014
Human Capital Analyst Intern
Kiewit Corporation
01.2013 - 01.2014
Master of Business Administration (MBA) - Marketing
Nova Southeastern University (NSU)
Bachelor of Business Administration - Marketing & International Business
Creighton University
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