Oscar Mendez
Miami
Summary
Dynamic IT professional with extensive experience at Mac Wizard Service, specializing in hardware troubleshooting and network administration. Proven ability to enhance system performance and deliver exceptional technical support. Adept in Windows operating systems and committed to providing outstanding customer service while resolving complex technical issues efficiently.
Overview
14
14
years of professional experience
Work History
Primary Technical
Mac Wizard Service‐MIAMI Mac Repair
Miami
12.2015 - 06.2025
- IT Support Pc & Mac.
- Installing operating system for Computers, Macs, data recovery and repair.
- Troubleshoot them and fix any issue.
- Completed day-to-day duties accurately and efficiently.
IT assistant
Gold Coast Schools
Miami
01.2019 - 02.2022
- Google Produc vity Workshop, Gold Coast University.
- Provided technical support to students and staff on various software applications.
- Assisted in maintaining computer hardware and software installations across campus.
Networking Administrator
DIONE
Bayamo
01.2011 - 01.2015
- Customer Service and Technical Support.
- Remote repair PCs and Networking issues.
- Tablets and Laptops technical support over the phone.
Education
Bachelor - Computer Science
Blas Roca Calderio University
Manzanillo, Cuba01.2012
Electrical System Specialist -
Perucho Figueredo High School
Bayamo, Cuba01.1997
Skills
- Windows operating systems
- Microsoft Office Suite
- Hardware troubleshooting
- Network administration
- Email server configuration
- Linux systems
- Windows Server management
- Adobe Creative Suite expertise
Languages
- English, fair
- Spanish, Fluent
Timeline
IT assistant
Gold Coast Schools
01.2019 - 02.2022
Primary Technical
Mac Wizard Service‐MIAMI Mac Repair
12.2015 - 06.2025
Networking Administrator
DIONE
01.2011 - 01.2015
Bachelor - Computer Science
Blas Roca Calderio University
Electrical System Specialist -
Perucho Figueredo High School