Leanna Belcher
Baltimore,MD
Summary
Experienced Assistant Manager skilled in staff management, operations coordination, and customer service. Dedicated to creating a positive work environment through clear communication, goal setting, and performance monitoring. Specializing in medical office coordination, patient support, and staff supervision with over 8 years of administrative experience. Seeking a role as a Medical Office Coordinator to optimize office efficiency and patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
MedStar Franklin Square Hospital Sleep Center
Rosedale , MD
07.2022 - Current
- Coordinate patient appointments and maintain physician schedules, optimizing the clinic’s day-to-day operations
- Serve as the primary point of contact for patient inquiries and appointment requests, ensuring all communications are handled professionally and promptly
- Write and distribute medical correspondence, memos, and patient care instructions to ensure clear communication between patients and healthcare providers
- Facilitate the timely ordering and distribution of medical supplies and equipment, ensuring compliance with patient care protocols
- Maintain accurate patient records in electronic health systems (EHR), ensuring compliance with HIPAA standards
- Key Achievement: Implemented an appointment reminder system that decreased patient no-show rates by 20%
Shipping Supervisor
PCs for People
Baltimore , MD
09.2021 - 06.2022
- Supervised and trained a team of 10 shipping personnel, ensuring that all operations were conducted efficiently and in compliance with health and safety regulations
- Managed inventory and ensured timely shipments of equipment, including healthcare-related technology, improving turnaround time for customer orders
- Developed and implemented procedures for processing and dispatching orders, increasing department productivity
- Key Achievement: Reduced delivery times by 25% through improved staff training and workflow optimization
Mail Clerk
USPS
Edgewood , MD
03.2020 - 09.2021
- Managed sorting and organization of mail for residential and commercial clients, ensuring accuracy and timeliness
- Maintained communication with recipients to resolve delivery issues and answer service-related queries
- Assisted in troubleshooting and repair of mail processing machines to reduce delays
Residential Counselor
Mary T Inc.
Glen Burnie , MD
01.2016 - 03.2020
- Provided care to residents with physical or mental disabilities, ensuring their well-being through direct daily support and care
- Assisted residents with personal care, medication administration, and coordinating medical appointments, while ensuring a supportive environment
- Documented resident progress and communicated regularly with healthcare providers regarding individual care plans
Mail Carrier
USPS
Glen Burnie , MD
01.2015 - 02.2016
- Delivered mail along assigned routes, ensuring timely and accurate deliveries
- Handled customer queries regarding delivery services and maintained detailed logs of mail transactions
- Handled undeliverable mail in accordance with established procedures.
Education
Certificate in Certified medical coding -
Morgan State University
Baltimore, MD09.2024
High School Diploma/GED -
The Community College of Baltimore County
Catonsville, MD03.2007
Skills
- Medical Office Coordination
- Electronic Health Records (EHR)
- Administrative Support
- Team Supervision
- Inventory Management
- Patient Care
- Customer Service
- Time Management
Certification
- Certified Medical Administrative Assistant (CMAA), Expected 2024
- CPR and First Aid Certified, 2022
- HIPAA Compliance Training, 2023
Professional Development
- Healthcare Office Management and Patient Relations
- Medical Billing & Coding and Insurance Claims Processing
References
References available upon request.
Timeline
Administrative Assistant
MedStar Franklin Square Hospital Sleep Center
07.2022 - Current
Shipping Supervisor
PCs for People
09.2021 - 06.2022
Mail Clerk
USPS
03.2020 - 09.2021
Residential Counselor
Mary T Inc.
01.2016 - 03.2020
Mail Carrier
USPS
01.2015 - 02.2016
- Certified Medical Administrative Assistant (CMAA), Expected 2024
- CPR and First Aid Certified, 2022
- HIPAA Compliance Training, 2023
Certificate in Certified medical coding -
Morgan State University
High School Diploma/GED -
The Community College of Baltimore County
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