Summary
Work History
Education
Skills
Additional Information
Timeline
pwb
Leanna Burrow

Leanna Burrow

Roswell,NM

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Reliable and compassionate, always dedicated to providing high-quality care and support. Possesses foundational knowledge in patient care and safety, coupled with basic skills in daily living assistance and communication. Committed to making positive impact on clients' well-being and quality of life. Thrives in supportive and compassionate settings, looking to transition into new field. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment.

Work History

Elderly Caregiver

Roger Buckley
Roswell NM
05 2014 - 08 2017
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding,toileting giving attention to detail.
  • Assisted client in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
  • Monitored client, administered medications, and informed her husband of any changes or issues.
  • Offered companionship and kindness to patient.
  • Provided emotional support to patient, fostering positive relationships and enhancing her overall mental health.
  • Transported her to events and activities, medical appointments, and shopping trips.
  • Promoted independence by teaching her new skills or assisting her in relearning old ones as needed.

Server

Roswell Country Club
Roswell NM
07 2012 - 02 2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Front Desk Receptionist

College Garden Animal Hospital
Roswell NM
11 2010 - 02 2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

High School Diploma -

Adult learning center
05.2003

CNA. I Also Did A CPR Class -

ENMUR

Skills

  • Time management
  • Office organization
  • Meeting scheduling
  • Filing
  • Office administration
  • Telephone etiquette
  • Performance improvement
  • Social perceptiveness
  • Cash Handling
  • Problem-solving
  • Verbal and written communication
  • Strategic planning
  • Problem-solving skills
  • Customer and client relations
  • Documentation and reporting

Additional Information

  • I have not worked in awhile because i have a special needs son that is non verbal with autism and adhd but i was trained and worked closely with ABA therapy 4 days a week lasting 3 to 4 hours. I have learned alot and it is very rewarding.

Timeline

Elderly Caregiver

Roger Buckley
05 2014 - 08 2017

Server

Roswell Country Club
07 2012 - 02 2014

Front Desk Receptionist

College Garden Animal Hospital
11 2010 - 02 2012

High School Diploma -

Adult learning center

CNA. I Also Did A CPR Class -

ENMUR

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Leanna Burrow