Leanna DeLorenzo
Highland Park,NJ
Summary
Highly motivated and energetic self-starter with the ability to multitask effectively in fast-paced environments. Recently acquired an associate degree in Networking & Technology in October 2021, followed by a bachelor's degree in Computer Science (Information Systems) in June 2023, and a master's degree in Information Technology Management in June 2024. Possessing ten years of office management experience with a strong proficiency in Microsoft Office tools. Skilled in maintaining schedules, conducting candidate interviews, and managing company expenses. Additionally, adept at building technical support skills including troubleshooting, upgrades, installation, and computer repairs. Known for meticulous attention to detail, punctuality, and the ability to handle multiple daily tasks efficiently. Proud member of the National Society of Leadership and Success as well as the Alpha Chi National College Honor Society. Proficient in Microsoft Office Tools, SAP, and Microstrategy. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
Work History
Account Manager
Blue Star Glass
03.2023 - Current
- Manage portfolio of over 100 accounts, driving 87% revenue growth annually.
- Develop and execute strategic account plans to meet client needs and exceed sales targets.
- Collaborate with internal teams to ensure seamless delivery of products and services.
- Conduct regular client meetings to review performance, address concerns, and identify upselling opportunities.
- Successfully negotiate and close high-value contracts, contributing to 92% increase in company revenue.
- Utilize CRM software to track client interactions, sales activities, and pipeline status.
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
ERP Coordinator
Vertiv
01.2022 - 01.2023
- Streamlined ERP implementation processes by working closely with cross-functional teams and ensuring clear communication.
- Analyzed business requirements to determine optimal configuration settings for the ERP system, maximizing functionality while maintaining overall efficiency.
- Evaluated potential ERP system upgrades and new modules, providing recommendations to senior management based on business needs and requirements.
- Coordinated testing efforts across different functional areas, ensuring accurate validation of implemented solution before going live.
- Coordinated the implementation and integration of ERP systems across various departments.
- Worked closely with stakeholders to gather requirements, define project scope, and develop project plans.
- Provided training and support to end-users, ensuring they understand system functionalities and best practices.
- Troubleshoot and resolve system issues, working with IT and external vendors as needed.
- Monitor system performance and implement improvements to enhance efficiency and effectiveness.
- Create and maintain technical documentation, including user manuals and system configuration guides.
IT Asset Management
Hackensack Meridian Health
09.2021 - 10.2022
- Regularly reviewed and updated asset management policies and procedures in line with changing regulations, industry standards, and organizational objectives.
- Implemented effective asset management systems, improving organization and accessibility of project files and resources.
- Oversaw inventory management for all IT assets within organization, maintaining accurate records to prevent loss or misuse of resources effectively.
- Spearheaded implementation of asset management system, improving visibility into equipment lifecycle status and reducing maintenance costs.
Office Manager
LD & MR Marketing
01.2010 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Master of Information Technology Management - Computer And Information Systems Security
Keller Graduate School
Chicago, IL06.2024
Bachelor of Science - Computer And Information Systems Security
DeVry University
Villa Park, IL06.2023
Associate of Applied Science - Applied Science Information Tech & Networking
DeVry University
Chicago, IL01.2021
Skills
- Excellent Communication
- Detail Oriented
- Customer Service
- Networking
- Technical Support
- Microsoft 365
- Troubleshooting
- Account Management
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Sales Development
- Networking skills
- Project Management
Websites
Timeline
Account Manager
Blue Star Glass
03.2023 - Current
ERP Coordinator
Vertiv
01.2022 - 01.2023
IT Asset Management
Hackensack Meridian Health
09.2021 - 10.2022
Office Manager
LD & MR Marketing
01.2010 - 01.2020
Master of Information Technology Management - Computer And Information Systems Security
Keller Graduate School
Bachelor of Science - Computer And Information Systems Security
DeVry University
Associate of Applied Science - Applied Science Information Tech & Networking
DeVry University
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