Hi, I’m
Guadalupe I Ballesteros
Grand Terrace,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
years of professional experience
1
Certification
Work History
all star glassRiverside, CA
Customer Service Representative Agent
05.2016 - Current
Job overview
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
Walgreen PharmacyGrand Terrace, CA
Pharmacist Technician
05.2015 - 01.2023
Job overview
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Answered telephones to respond to questions or requests.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Prepared and processed medical insurance claim forms and records.
Education
North West CollegeRiverside, CA
Some College (No Degree) from Pharmacy Technology
Skills
- Report Generation
- Software
- Service standard compliance
- Warehousing functions
- Stocking and replenishing
- Shipping procedures understanding
- Money handling abilities
- Order fulfillment
- Medical terminology knowledge
- Multi-line phone talent
Languages
English
Professional
Spanish
Professional
Certification
- Licensed pharmacy - 2015
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative Agent
all star glass
05.2016 - Current
Pharmacist Technician
Walgreen Pharmacy
05.2015 - 01.2023
North West College
Some College (No Degree) from Pharmacy Technology
Similar Profiles
Michael ManchisiMichael Manchisi
Repair/Labour ( Part Time Summer ) at A Star Glass and MirrorRepair/Labour ( Part Time Summer ) at A Star Glass and Mirror
Leanna DeLorenzoLeanna DeLorenzo
Account Manager at Blue Star GlassAccount Manager at Blue Star Glass
Rohit Rohit null
Glass Installer at Star Glass And RaillingGlass Installer at Star Glass And Railling