Treykisa Booker
Chalmette,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Im always ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Agent
Blue Cross And Blue Shield
09.2021 - 08.2023
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Bartender
Buffalo Wild Wings
03.2019 - 06.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Built relationships with vendors to manage orders and negotiate costs.
Direct Support Professional
Lafourche Arc
04.2017 - 08.2020
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
Sales Associate
Walgreens
06.2015 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Education
Associate of Science - Dental Assisting
Blue Cliff College - Metairie
Metairie, LA09.2024
High School Diploma -
Helen Cox High School
Harvey, LA05.2014
Skills
- Call Flow Maximization
- Report Generation
- Paperwork Processing
- Data Collection
- Call Center Operations
- Technical Support
- Customer Service
Timeline
Customer Service Representative Agent
Blue Cross And Blue Shield
09.2021 - 08.2023
Bartender
Buffalo Wild Wings
03.2019 - 06.2021
Direct Support Professional
Lafourche Arc
04.2017 - 08.2020
Sales Associate
Walgreens
06.2015 - 04.2017
Associate of Science - Dental Assisting
Blue Cliff College - Metairie
High School Diploma -
Helen Cox High School
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