Summary
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Padilla

Harlingen,TX

Summary

Driven professional with proven expertise in customer service and call center operations, honed at Advance Call Center Technologies. Excelled in complaint handling and active listening, significantly enhancing client satisfaction. Demonstrated ability to manage high call volumes and deescalate situations, ensuring client needs are prioritized and met with empathy and efficiency.

Work History

Customer Service Representative Agent

Advance Call Center Technologies
07.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.

Home Care Attendant

Buena Vida Home Care
02.2021
  • Improved patient comfort by providing compassionate and attentive care.
  • Developed trusting relationships with clients through active listening techniques and empathetic communication style.
  • Administered medication accurately, adhering strictly to doctor instructions for client safety.
  • Maximized client independence through skill-building activities based on individual abilitiesgoals.
  • Provided emotional support to clients and their families, fostering strong relationships.
  • Maintained a safe and clean environment for clients, ensuring optimal living conditions.
  • Completed detailed documentation regarding patient status/progress which contributed towards accurate evaluation by healthcare providers.
  • Reduced hospitalization frequency by closely monitoring symptoms and promptly addressing emerging health issues.

Education

Diploma -

Sam Houston High School
Arlington, TX

Skills

  • Customer Focus
  • Call center experience
  • Building rapport
  • Call flow maximization
  • Complaint Handling
  • Typing Speed
  • Customer Service
  • Active Listening

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative Agent

Advance Call Center Technologies
07.2023

Home Care Attendant

Buena Vida Home Care
02.2021

Diploma -

Sam Houston High School

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Elizabeth Padilla