Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trajuan McCurty

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative Agent

Intuitive Solutions
03.2019 - 09.2023
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Security Event Staff Member

Monterreysecurity
09.2014 - 10.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Responded quickly to emergency situations to assess and deflect issues..
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.

Cash Register Operator

Sears
11.2013 - 02.2016
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Arts - Digital GFX & Effects

Harold Washington College
Chicago, IL
05.2016

Skills

  • Call Flow Maximization
  • Complaint Resolution
  • Product Knowledge
  • Report Generation
  • Data Collection
  • Data Entry
  • Information Security
  • Call Center Operations

Timeline

Customer Service Representative Agent

Intuitive Solutions
03.2019 - 09.2023

Security Event Staff Member

Monterreysecurity
09.2014 - 10.2018

Cash Register Operator

Sears
11.2013 - 02.2016

Associate of Arts - Digital GFX & Effects

Harold Washington College

Similar Profiles

CREATE PROFILE
Trajuan McCurty