LEANNA HELMER
Gilbert,AZ
Summary
Accomplished Director at Osaic with a proven track record in operations management and strategic planning. Expert in leading diverse teams to exceed goals, demonstrated at Merrill Lynch through innovative problem-solving and effective people management. Skilled in relationship building and FINRA regulations, ensuring compliance and enhancing productivity without sacrificing quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director, Transition Ops Processing
Osaic
Scottsdale, AZ
11.2021 - 03.2025
- Lead 3 specialty operation teams comprising of 30 onshore Team Members, and 50 Offshore Team Members
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, KPI goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed risk in guidelines with FINRA Compliance Regulations.
GWIM Team Ops Manager
Merrill Lynch
Chandler, AZ
11.2018 - 11.2021
- Expanded 401k service team to new location, hired 70+ employees; personally managed teams of up to 25 entry level employees coaching them through extensive licensing process.
- Managed daily phone operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality, obtaining JD Power Certification all years of my leadership tenure.
Enterprise Relationship Specialist
Merrill Edge
Chandler, AZ
08.2017 - 08.2018
- Consulted with 30+ clients daily to discuss and match client with simplified offerings with Merrill Edge
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
Preferred Transition Specialist
Merrill Edge
Chandler, AZ
12.2016 - 08.2017
- Conducted thorough assessments of client needs prior to developing tailored financial strategies for Heirs, Trustees, and Executors, while retaining and expanding the client relationship.
- Handled complex conversations with clients that had high emotional charge, demonstrating empathy and ability to help resolve any uncertainties.
- Met or Exceeded high sales and quality metrics
Financial Solutions Consultant
Merrill Edge
Chandler, AZ
05.2014 - 12.2016
- Served as Financial Advisor for mass affluent clients
- Understood client's complex financial needs, provided solutions while adhering to FINRA Regulations
- Consistently provided white glove customer service while meeting or exceeding sales goals.
Mortgage Servicing Team Manager
Bank of America
Tempe, AZ
10.2012 - 05.2014
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies along with automation.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- People management
- Project management
Certification
FINRA Series 7
FINRA Series 66
FINRA Series 24
Lean Six Sigma, Yellow Belt
Timeline
Director, Transition Ops Processing
Osaic
11.2021 - 03.2025
GWIM Team Ops Manager
Merrill Lynch
11.2018 - 11.2021
Enterprise Relationship Specialist
Merrill Edge
08.2017 - 08.2018
Preferred Transition Specialist
Merrill Edge
12.2016 - 08.2017
Financial Solutions Consultant
Merrill Edge
05.2014 - 12.2016
Mortgage Servicing Team Manager
Bank of America
10.2012 - 05.2014
No Degree - Business Administration
University of Phoenix