LEANNA HELMER
Gilbert,AZ
Summary
Accomplished Director at Osaic with a proven track record in operations management and strategic planning. Expert in leading diverse teams to exceed goals, demonstrated at Merrill Lynch through innovative problem-solving and effective people management. Skilled in relationship building and FINRA regulations, ensuring compliance and enhancing productivity without sacrificing quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director, Transition Ops Processing
Osaic
11.2021 - 03.2025
- Lead 3 specialty operation teams comprising of 30 onshore Team Members, and 50 Offshore Team Members
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, KPI goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Managed risk in guidelines with FINRA Compliance Regulations.
GWIM Team Ops Manager
Merrill Lynch
11.2018 - 11.2021
- Expanded 401k service team to new location, hired 70+ employees; personally managed teams of up to 25 entry level employees coaching them through extensive licensing process.
- Managed daily phone operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
- Balanced competing priorities in a dynamic environment, ensuring timely completion of tasks while maintaining high standards for quality, obtaining JD Power Certification all years of my leadership tenure.
Enterprise Relationship Specialist
Merrill Edge
08.2017 - 08.2018
- Consulted with 30+ clients daily to discuss and match client with simplified offerings with Merrill Edge
- Consistently met or exceeded sales targets through proactive engagement in relationship-building activities.
- Drove process improvements within the department by identifying inefficiencies in current procedures and collaborating on solutions.
Preferred Transition Specialist
Merrill Edge
12.2016 - 08.2017
- Conducted thorough assessments of client needs prior to developing tailored financial strategies for Heirs, Trustees, and Executors, while retaining and expanding the client relationship.
- Handled complex conversations with clients that had high emotional charge, demonstrating empathy and ability to help resolve any uncertainties.
- Met or Exceeded high sales and quality metrics
Financial Solutions Consultant
Merrill Edge
05.2014 - 12.2016
- Served as Financial Advisor for mass affluent clients
- Understood client's complex financial needs, provided solutions while adhering to FINRA Regulations
- Consistently provided white glove customer service while meeting or exceeding sales goals.
Mortgage Servicing Team Manager
Bank of America
10.2012 - 05.2014
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies along with automation.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
- People management
- Project management
Certification
FINRA Series 7
FINRA Series 66
FINRA Series 24
Lean Six Sigma, Yellow Belt
Timeline
Director, Transition Ops Processing
Osaic
11.2021 - 03.2025
GWIM Team Ops Manager
Merrill Lynch
11.2018 - 11.2021
Enterprise Relationship Specialist
Merrill Edge
08.2017 - 08.2018
Preferred Transition Specialist
Merrill Edge
12.2016 - 08.2017
Financial Solutions Consultant
Merrill Edge
05.2014 - 12.2016
Mortgage Servicing Team Manager
Bank of America
10.2012 - 05.2014
FINRA Series 7
FINRA Series 66
FINRA Series 24
Lean Six Sigma, Yellow Belt
No Degree - Business Administration
University of Phoenix
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