Leanna Hernandez
Phoenix,AZ
Summary
PROFILE
Dedicated customer service professional with over three years of experience in fast-paced retail and food service environments. Skilled in customer relations, teamwork, training new employees, and maintaining high standards of quality and efficiency. Currently pursuing a Bachelor's degree in Business Administration and seeking opportunities to apply strong communication, organization, and leadership skills.
Overview
7
7
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Phoenix, AZ
02.2022 - Current
- Prepared and served high-quality coffee beverages, ensuring consistency and customer satisfaction.
- Trained new team members on beverage preparation techniques and customer service standards.
- Collaborated with team members to streamline operations during peak hours, enhancing workflow efficiency.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Engaged with customers to provide personalized service, fostering a welcoming atmosphere in the store.
Sandwich Maker
Baggin's Gourmet Sandwiches
Tucson, AZ
10.2019 - 09.2021
- Maintained strong multitasking and communication skills in a collaborative kitchen setting
- Crafted high-quality sandwiches using fresh ingredients while adhering to food safety standards.
- Managed inventory levels, minimizing waste through careful ingredient usage and storage practices.
- Supported front-of-house staff by assisting with rush-hour operations and ensuring seamless service flow
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ05-2026
Skills
- Time management & multitasking
- POS systems & Cash Handling
- Customer Service & communication
- Food & Beverage preparation
- Leadership & Team Collaboration
- Phone Etiquette
Accomplishments
Dean's Circle Scholarship, Arizona State University (2022) - Awarded for academic achievement and commitment to leadership
Team mentor, Starbucks (2024) - Selected to train and support new employees during onboarding
Timeline
Barista
STARBUCKS COFFEE COMPANY
02.2022 - Current
Sandwich Maker
Baggin's Gourmet Sandwiches
10.2019 - 09.2021
Bachelor of Arts - Business Administration
Arizona State University