LEANNA MEYER
Killeen
Summary
Dynamic customer service professional with extensive experience at CareCentrix, excelling in healthcare coordination and patient support. Proven ability to manage high-pressure situations while ensuring timely service delivery. Skilled in insurance verification and team collaboration, consistently fostering trust and satisfaction among clients and colleagues.
Overview
19
19
years of professional experience
Work History
Homemaker/Military Spouse
Homemaker/Military Spouse
Killeen
02.2014 - Current
- Over the last eight years I have not had much work experience due to the fact that I am the spouse of a service member of the United States Army.
- During these eight years we moved from Louisiana, Illinois, Iowa, Louisiana and then finally to Texas.
- Due to the constant moving and having three small children my husband and I decided that it would be better for me to be a stay at home mom/wife.
- I have been responsible for maintaining our home, coordinating moves, paying bills, learning to budget our finances, having to make many different adjustments to accommodate my husband's army career, as well as my every growing children's lives.
- I was also active in The family readiness group also known as FRG where the spouses of the soldiers coordinated events such as trunk or treat, when our spouses would go for field training for several weeks at a time in the FRG we would always make sure to have a gathering for our returning soldiers that often included food, games, and listening to the experiences our soldiers accomplished.
- I Started also working for Dentaquest/HGS December 13th, 2021 and currently do both homemaker and Customer service representative.
Customer Service Representative II
CareCentrix
Tampa
06.2023 - 12.2025
- Ensured patients received approved home health services without delays.
- Coordinated staffing for hard-to-staff and infusion nursing cases, emphasizing timeliness and accuracy.
- Collaborated with patients, home health agencies, and providers to secure appropriate staffing solutions.
- Verified authorizations, eligibility, and service requirements while maintaining documentation across multiple systems.
- Communicated directly with patients and caregivers regarding services, expectations, and timelines.
- Maintained composure and organization during high-pressure situations to foster trust.
CSR-Agent
HGS Healthcare
El Paso
12.2021 - 06.2023
- I take calls regarding dental insurance benefits. I have some knowledge in Excel, and have also performed the role of trainer's producer.
- I am required to have several programs running at once, so that I can accurately answer any call that I may receive.
- During my role as a producer for the trainer, I was in charge of attendance and just helping answer questions for the new hires and helping the flow of the training like going over the new hires progress.
- I'm skilled in Knowledge Base, Cisco Finesse, and (basic) Excel.
- Remote Position
Customer Service Representative
Premier Cuts
Round Rock
03.2021 - 06.2021
- During my time as an employee here, I was responsible for answering the phones, booking appointments, greeting customers, and helping the stylist's keep their areas clean and sanitized.
- I only resigned due to the distance, from my home.
Cashier/Cook/Customer Service
Jockey Lot
Lafayette
08.2018 - 09.2018
- Cashier
- Cook while maintaining register
- Prep food
- Clean
- Ability to multitask at a fast pace
- Staying organized and calm while handling multiple orders
Food Service Worker
Casey's General Store
Galena
03.2017 - 06.2017
- I made pizzas, subs, cookies, many other small food items as this was a small kitchen area inside of a gas station. Some of the responsibilities I had included answering phones and taking orders, preparing food, cleaning, continuously making sure none of the food in the warmers expired or ran out.
- I was also responsible for writing tickets for those orders, and greeting customers.
Cook, Nightshift Closer, Waitress, Cashier
Waffle House
Henderson
08.2006 - 04.2013
- I worked at waffle house in Breaux Bridge, Henderson, and Lafayette, Louisiana. I began as a waitress, where I was responsible for maintaining customer satisfaction, keeping a clean working environment, serving several customers at a time, memorizing the menu and prices, writing tickets out where I had to add up all the prices on their tickets and then add the sales tax and gratuity on to go orders, I was also responsible for the register collecting money, and also had to have the ability to count back money as the register did not do the math for us.
- Some of my other responsibilities included, helping other teammates, washing dishes, keeping the store cleaned, restocking, and busing tables.
- I was also a grill master, where I prepared several meals sometimes with another cook, but most times I was the only cook during my shifts. If I was the cook during the graveyard shift I was in charge of managing the store if any problems were to occur.
- My greatest accomplishment at waffle house in my opinion was the ability to cook several orders at once solely based on memory. As a grill master, I was in charge of prepping food for my shift if needed, but mostly for the shift following me, cleaning the grill, cleaning the floors in front of the grill area, and overall staying calm while preparing several meals at once.
Education
CNA - Certified Nurse Assistant
Louisiana Tech
Saint Marnville, LA01.2006
HIGH SCHOOL DIPLOMA - school related subjects
Cecilia High School
Lafayee, LA01.2006
SOME COLLEGE - cosmetology
Remington College-Lafayee Campus
Lafayee, LASkills
- Customer service and support
- Food service operations
- Healthcare coordination
- Call handling
- Team collaboration
- Time management
- Attention to detail
- Critical thinking
- Computer proficiency
- Remote office capabilities
- Training and development
- Decision making
- Microsoft Word expertise
- Insurance verification
Timeline
Customer Service Representative II
CareCentrix
06.2023 - 12.2025
CSR-Agent
HGS Healthcare
12.2021 - 06.2023
Customer Service Representative
Premier Cuts
03.2021 - 06.2021
Cashier/Cook/Customer Service
Jockey Lot
08.2018 - 09.2018
Food Service Worker
Casey's General Store
03.2017 - 06.2017
Homemaker/Military Spouse
Homemaker/Military Spouse
02.2014 - Current
Cook, Nightshift Closer, Waitress, Cashier
Waffle House
08.2006 - 04.2013
CNA - Certified Nurse Assistant
Louisiana Tech
HIGH SCHOOL DIPLOMA - school related subjects
Cecilia High School
SOME COLLEGE - cosmetology
Remington College-Lafayee Campus