Leanna Morales
San Miguel,CA
Summary
tail-oriented professional with a strong background in program evaluation and stakeholder engagement. Known for developing and implementing strategies that improve service delivery. Experienced in conducting needs assessments and performance monitoring, successfully driving improvements. Eager to leverage expertise in strategic planning to support community health initiatives.
Overview
17
17
years of professional experience
Work History
Health Program Specialist I
California Men's Colony
San Luis Obispo, California
01.2024 - 04.2025
- Conducted needs assessments to identify and prioritize community health issues, guiding program development.
- Managed data collection and analysis to inform program evaluations and enhance service delivery.
- Implemented targeted strategies that increased participant engagement in health programs.
- Monitored compliance with health regulations and best practices, ensuring program effectiveness and safety.
- Prepared reports summarizing progress made towards meeting program objectives.
- Analyzed survey results to identify areas where improvements could be made in service delivery model.
- Liaised between multiple departments to provide clear project status updates.
- Conducted research and analysis of data to identify best practices for program design and delivery.
- Monitored performance metrics associated with the program's goals and objectives.
- Facilitated meetings between various stakeholders to discuss strategies for improving services provided by the health program.
- Evaluated current program offerings and recommended updates to bring operations in line with current demands.
- Coordinated activities with other departments to ensure successful completion of projects within timeline constraints.
- Created presentations for community stakeholders regarding changes in public health policy.
- Provided guidance and technical assistance to health program staff on implementation of new policies and procedures.
- Developed, implemented and evaluated programs in collaboration with public health partners.
- Reviewed existing policies and procedures related to the health program ensuring compliance with applicable regulations.
Health Records Technician II Supervisor
Correctional Training Facility
Soledad, California
07.2018 - 12.2023
- Supervised office operations for 12 staff members, ensuring team alignment with organizational goals.
- Maintained accurate inmate records and documentation compliance.
- Collaborated with staff to ensure proper record access and retrieval.
- Conducted regular audits of files, ensuring compliance with data integrity standards.
- Updated electronic databases with current inmate information efficiently.
- Coordinated the storage and archiving of historical records systematically.
- Provided training on record-keeping procedures to new employees.
- Trained new staff on record management systems and processes, enhancing team efficiency.
- Reviewed employee time sheets for accuracy, ensuring timely payroll processing.
- Processed requests for access to confidential information following laws and regulations.
- Assisted in managing confidential information in secure systems.
- Maintained files and retrieved information from computer and manual filing systems.
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Assisted in preparation of legal documents, including subpoenas, court orders, and summonses.
- Aided with courts-martial records life cycle management process by organizing, updating, storing and archiving records.
- Processed incoming and outgoing correspondence for facility operations.
- Managed incoming and outgoing mail, parcels and other correspondence by shipping, sorting and distributing.
- Performed periodic reviews on archived material to identify outdated information that needs removal or updating.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
- Updated indexes and file data for legal and official documents.
- Ensured compliance with all applicable policies regarding the handling of confidential materials.
- Organized and updated file folders with current contact information for easy access. with current contact information.
- Developed new processes to improve workflow efficiency.
- Prepared outgoing mailings containing sensitive data in accordance with postal regulations.
- Audited records for accuracy and completeness prior to archiving.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Participated in meetings and committees related to information management and governance.
- Maintained positive working relationships with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
Correctional Health Care Services Administrator I
Correctional Training Facility
Soledad, California
04.2023 - 05.2023
- Monitored facility operations to ensure compliance with safety regulations.
- Coordinated training programs for staff and inmates, improving skill development and regulatory compliance.
- Compiled and prepared reports on daily activities and incidents for supervisor review, aiding in decision-making.
- Facilitated communication between administrative staff and correctional officers, enhancing information flow. between administrative staff and correctional officers.
- Managed day-to-day office operations, streamlining workflow and ensuring policy adherence.
- Performed data entry tasks into computer databases from paper documents.
- Updated databases with new employee information, job changes and terminations.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Created presentations with Microsoft PowerPoint for management team members.
- Answered incoming calls and responded to customer inquiries.
Office Services Supervisor II
Correctional Tailing Facility-Soledad
Soledad, California
07.2016 - 07.2018
- Supervised daily operations of large office services team, scheduling and assigning tasks to ensure smooth workflow.
- Managed 15 staff members across multiple offices, enhancing operational efficiency through effective oversight.
- Directed office personnel activities, overseeing daily operations to maintain workflow.
- Streamlined communication between departments to enhance workflow.
- Implemented office policies and procedures for improved compliance.
- Trained new employees on office protocols and software systems.
- Organized staff meetings and prepared agenda materials to facilitate productive discussions.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Developed administrative team to support corporate growth and objectives.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Conducted regular inspections of work areas to identify safety hazards or potential improvements.
Office Technician
Correctional Training Facility
Soledad, California
04.2008 - 07.2016
- Coordinated daily office operations, including scheduling meetings and managing supplies., including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
- Coordinated cross-department meeting schedules and appointments, facilitating collaboration among teams.
- Supported team members with administrative tasks and inquiries to facilitate daily operations.
- Communicated effectively with clients, vendors, and internal staff regularly.
- Maintained organized digital and paper filing systems, improving access to critical documents.
- Provided administrative support to management and staff by preparing documents and maintaining efficient records and filing systems.
- Maintained confidential personnel records in compliance with applicable laws and regulations.
- Maintained office equipment and arranged for repairs.
- Operated office equipment such as copiers, scanners, printers and fax machines.
- Managed office supplies inventory and ensured timely replenishment.
- Organized office events and activities to foster team collaboration.
- Recorded meeting minutes for recordkeeping and distributed to appropriate personnel.
- Responded to employee and public inquiries by telephone and in person.
- Worked with internal teammates to identify ideal solutions to customer issues.
- Assisted with special projects assigned by management or staff members.
- Scanned documents into electronic format using specialized scanners; stored files on server computers.
Education
High School Diploma -
North Salinas High School
Salinas, CA06-1990
Skills
- Healthcare management
- Program evaluation
- Policy compliance
- Performance monitoring
- Data analysis
- Data evaluation
- Data collection
- Compliance auditing
- Report preparation
- Stakeholder engagement
- Community outreach
- Public education
- Training facilitation
- Process improvement
- Strategic planning
- Team leadership
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Basic suturing
References
References available upon request.
Timeline
Health Program Specialist I
California Men's Colony
01.2024 - 04.2025
Correctional Health Care Services Administrator I
Correctional Training Facility
04.2023 - 05.2023
Health Records Technician II Supervisor
Correctional Training Facility
07.2018 - 12.2023
Office Services Supervisor II
Correctional Tailing Facility-Soledad
07.2016 - 07.2018
Office Technician
Correctional Training Facility
04.2008 - 07.2016
High School Diploma -
North Salinas High School