Herinder Singh
Quality Management Support Member
Palm Desert,CA
Summary
Dedicated diligent professional with a keen eye for detail and a solid background in communication, program management, compliance, and investigations. Skilled in conducting audits, analyzing records, and preparing accurate reports. Proven ability to manage multiple priorities effectively, with a positive attitude and a willingness to take on added responsibilities to achieve team and department goals.
Overview
18
18
years of professional experience
1
1
Language
9
9
Certificates
Work History
Health Program Specialist I
Chuckawalla Valley State Prison
09.2023 - Current
- Support coordinator for IDSP (Inmate Dental Services Program)/ISUDT (Integrated Substance Use Disorder Treatment) and Mental Health in improving access to care, quality of care, continuity of care, appropriate utilization of services, and cost effectiveness.
- Serve management as staff liaison in field relations providing technical implementation consultation in issues. Facilitates pragmatic communication application between healthcare services and headquarters policies and procedures in field.
- Provide ongoing participation in technical problem-solving assistance and sessions training to variety of levels.
- Aid and develop management implementations in identifying priorities ongoing for institution healthcare quality and performance improvement. Establish performance goals, and assess progress performance toward data from achieving sources of those such goals.
- Monitor and enhance effectiveness of health-related programs my managing and identifying Key Performing Indicators (KPIs) and Root Cause Analysis events.
- Routinely track, analyze, and interpret various KPIs/Root Cause events to assess program performance and ensure compliance with regulatory standards. Leveraging data from multiple technological dashboards, generate comprehensive reports (Power BI/SQL) and visualizations, such as graphs and flowcharts, to present insights and drive data-informed decision-making.
- Systematically track databases, collect surveys and data, and conduct related inspections to annually assess Dental/ISUDT/Mental health care.
- Summarize institutional performance data for improvement, reporting findings to reviews, institution analyses and team management on continual goal basis. Utilizing various tools to organize data: SQL,Excel, PowerBI, Minitab...
- Monitor, reviewing and updating Local Operating Procedures and Standard Operating Procedures, guidelines, protocols, decision support tools, and training programs.
- Research best practices in broader health care industry and correctional health care organizations, sharing findings with health care staff.
- Represent management and speak in meetings when required.
- Communicate with staff at different levels to achieve team objectives.
- Facilitate quality improvement teams focusing on Dental/ISUDT/Medical health care, guiding health care staff in applying improvement techniques like root cause analysis, process mapping, failure mode and effects analysis, and lean Six Sigma processes.
Associate Government Program Analyst
CCHCS Folsom State Prison
1 2021 - 9 2023
- Provide analytical and a wide range of complex analytical and administrative support services to the Office of Employee Health for Headquarters and Folsom State Prison.
- Point of contact and liaison between headquarters and executives.
- Conduct internal program audits and ensured compliance with applicable laws, regulations, and policies.
- Performed specialized audits and investigations of complex training agreements.
- Tracked and monitored communicable diseases/viruses specifically COVID variants of inmate and staff.
- Analyzed training and personnel records, applying audit procedures and agreement terms to form sound audit conclusions.
- Supported various personnel operations (Active Directory, I.T. access to specified classification provisioning, creating personnel numbers staff and registry, personnel files etc.), including assisting with onboarding, ensuring job-specific training, processing ergonomic documents, managing timesheets, and tracking employee time-off requests.
- Evaluated organizational operations (updating local operation manual and procedures,etc.), management controls, and policies to assess effectiveness.
- Provided technical assistance to program management, internal staff, contractors, and participating organizations.
- Compiled research data and provided professional presentations highlighting finds and recommended optimizations.
- Solved diverse program problems with in-depth analysis.
- Validated results and performed quality assurance assessing accuracy of data to meet up to100% in compliance of program requirements.
- Analyzed unstructured information to derive key insights.
- Recommended COVID operational improvements/mitigations based on tracking and analysis of state guideline data.
- Monitored and updated various databases pertaining to communicable diseases/viruses.
- Procured and managed all inventory to manage COVID operations during outbreak and daily operations.
- Accurate and timely transcription of meetings and other proceedings.
- Proficient in creating comprehensive meeting minutes to document discussions, decisions, and action items.
- Experience in preparing and processing legal documents in accordance with departmental guidelines and regulations.
- Maintained confidentiality of sensitive information in accordance with departmental policies and regulations.
- Worked effectively in fast-paced environments.
- Assisted in testing and implementing new communicable disease application system.
- Collaborated with both technical and non-technical staff ensuring systems met user needs and was effectively integrated into existing workflows.
- Provided troubleshooting support to resolve any issues that arose, ensuring technology was accessible and functional for all users.
- Knowledge of principles,practices, and trends of public and business administration management and supportive staff services such as budgeting for COVID operations, personnel and management analysis of governmental functions.
- Worked additional hours as required to successfully accomplish and oversee department objectives.
Administrative Office Technician
California Medical Facility - CDCR
02.2020 - 01.2021
- Provided administrative and analytical support, ensuring smooth operations of facilities 100+ Mental Health Department staff.
- Managed local Active Directory, providing access for newly onboarded staff, and set up teleworking procedures for Mental Health Staff.
- Procured and installed necessary equipment such as scanners, mouses, laptops, speakers, and cameras, and provided thorough training and ongoing support to ensure smooth operation.
- Experience in maintaining and setting up DX80 tele health equipment.
- Maintained open communication with management and internal/external stakeholders.
- Compiled and organized data for program trend analysis and decision-making.
- Coordinated projects and restructured program procedures for improved efficiency.
- Maintained records, prepared reports, and supported office operations.
- Assisted in managing databases and information technology equipment.
- Ensured compliance with protocols and procedures, including security measures.
- Screened visitors and issued badges to maintain safety and security.
- Edited documents to keep company materials free of grammar errors.
- Supported staff on special assignments and ad hoc projects.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track employee and inmate information.
- Accurate and timely transcription of meetings and other proceedings.
- Proficient in creating comprehensive meeting minutes to document discussions, decisions, and action items.
- Experience in preparing and processing legal documents in accordance with departmental guidelines and regulations.
- Strong attention to detail ensuring accuracy and completeness of all documents.
- Organized and prioritized tasks effectively to meet deadlines and departmental needs.
- Clear and effective communication in both written and verbal, with colleagues and internal and external stakeholders.
- Maintaining confidentiality of sensitive information in accordance with departmental policies and regulations.
Clinical Pharmacy Technician
One Community Health
10.2018 - 02.2020
- Collected patient information, processed prescriptions, and arranged consultations with Pharmacists.
- Communicated with insurance companies, resolved concerns, and completed claims processing/prior authorizations/refunds.
- Assisted pharmacists in addressing customer questions and clearing problematic prescription billing/coding errors.
- Maintained and managed medication inventory, ordered medicines, and prepared bills for third party companies.
- Provided patient education on medication use and storage.
- Maintained accurate records and followed aseptic techniques in preparing medications (daily/compounding/specialized).
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives of 20 to 40 per day to complete claims processing, speaking on behalf of patients, resolving concerns, and reconcile payments.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Assisted with patient case intervention.
- Coordinated with local AOD/Mental Health/Victim Right advocates and counselors to ensure patients are getting proper care with any personal help inquired after their clinical pharmacy appointments.
- Ensured patients were able to get bus passes for transportation to and from their appointments and food tickets to support their livelihood.
- Managed patient treatment case loads pertaining to communicable diseases. Specifically HIV/AIDS and Hepatitis C.
- Coordinated and drove various complex care subcommittees (Controlled Substance Integrated Committee, Durable Medical Equipment Committee, Automatic Refill Committee (specializing in scheduling access to care and processing medications in a timely manner to reduce multiple trips to the pharmacy and clinic)
- Monitor and enhance the effectiveness of Hep C, HIV/AIDS and Pain Management cases by identifying Key Performing Indicators (KPIs). Routinely track, analyze, and interpret various KPIs to assess program performance and ensure compliance with regulatory standards. By leveraging data from multiple technological dashboards.
- Generated comprehensive reports and visualizations, such as graphs and flowcharts, to present insights and drive data-informed decision-making.
- EPIC user in managing patient records, processing prescriptions, and coordinating care. Leveraged EPIC's robust capabilities to ensure accurate and efficient documentation of pharmaceutical services, enhancing patient care and streamlining communication with healthcare providers.
- Proficient in EPIC to effectively handle technical medical billing and coding, resolving billing errors, and conducted detailed analytical work for compliance and audit measures.
- Assisted patients with inquiries pertaining to their treatment and made follow up calls regarding trial medications being used for their treatment.
- Managed project program treatment grant budgets and forecasted future budget plans needed to sustain medication treatment plans scheduled in patient caseloads.
Lead Pharmacist Technician/Rx Cashier
Rite Aide Pharmacy
05.2006 - 05.2019
- Processed prescriptions of 1,200 to 2,100 per day, communicated with patients, and addressed medication-related inquiries.
- Managed inventory, restocked medications, and ensured accurate records.
- Recruited, trained, and supervised pharmacy technicians.
- Assisted pharmacists in filling prescriptions, resolving issues, and providing customer support.
- Handled insurance billing, verified patient data, and resolved billing errors.
- Counted, measured, and compounded medications accurately.
- Collaborated with healthcare providers and recommended generic alternatives to minimize expenses.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients of 50 to 80 per day to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Assisted patients with picking insurance companies and providing enrollment information.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Developed and implemented improvements to pharmacy organization system.
- Configured, maintained, and troubleshooted Rapid Script Pro Robot, an advanced software system that automates various pharmaceutical operations.
- Ensured both technical staff (such as IT professionals) and non-technical staff (such as pharmacy technicians) could effectively use the system.
- Installed and maintained printers and other computing devices, providing support and training to staff to ensure they could perform their duties without technical hindrances.
- 2007 special assignment tasked by DEA for tracking pseudoephedrine purchases.
- Assisted in creating visually appealing merchandise displays that attracted customer attention and increased sales opportunities.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
Education
Bachelor of Arts - Social Science Interd. Ethnic & Education Studies
California State University
Sacramento, CA 08.2006 - 2012.05
Skills
Communication & Coordination
Timeline
Lean Six Sigma Yellow Belt
12-2023
Root Cause Analysis 1-5
11-2023
Health Program Specialist I
Chuckawalla Valley State Prison
09.2023 - Current
Lean Six Sigma White Belt
03-2023
SharePoint: Building Webpages
09-2022
SharePoint: Creating a Team Site
03-2022
Analyst Academy
03-2022
Clarity & Conciseness in Business Writing
01-2021
John Hopkins University Contact Tracing C19
01-2021
Administrative Office Technician
California Medical Facility - CDCR
02.2020 - 01.2021
Clinical Pharmacy Technician
One Community Health
10.2018 - 02.2020
Licensed Pharmacy Technician
09-2008
Bachelor of Arts - Social Science Interd. Ethnic & Education Studies
California State University
08.2006 - 2012.05
Lead Pharmacist Technician/Rx Cashier
Rite Aide Pharmacy
05.2006 - 05.2019
Associate Government Program Analyst
CCHCS Folsom State Prison
1 2021 - 9 2023
Affiliations
Alumni of California State University of Sacramento: Chapter(s) World Languages & Cultures and Communication Studies
Certification
Lean Six Sigma Yellow Belt
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