Leanna Nessim
Austin,TX
Summary
Product manager with expertise in clinical informatics, known for driving operational efficiency through process enhancements and detailed technical documentation. Proven track record in collaborating with clinical leaders and vendors to deliver scalable solutions.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Tier 3 Application Analyst
Office Practicum
02.2026 - Current
- Acted as Tier 3 escalation point for critical EHR application issues affecting 5,000+ users nationwide.
- Executed advanced troubleshooting, root cause analysis, and issue resolution for application defects and workflow disruptions, ensuring minimal impact on user operations.
- Partner with clinical leaders, vendors, developers, Saas Ops, and infrastructure teams to identify and implement long-term solutions.
- Created technical documentation, knowledge articles, and support procedures, enhancing team efficiency and knowledge sharing.
Tier 2 Application Analyst
Office Practicum
07.2025 - 02.2026
- Provided Tier 2/3 end-user support and troubleshooting for enterprise applications, resolving technical and performance issues promptly to minimize user disruption.
- Developed and executed test scripts and process improvement plans, aligning project timelines with EHR deployments and enhancements to ensure successful rollouts.
- Maintained comprehensive documentation for troubleshooting and system fixes, facilitating smooth operations and configuration changes.
- Communicated technical concepts clearly to end-users, enhancing client understanding and reducing follow-up inquiries.
Tier 1 Application Analyst
Office Practicum
07.2024 - 07.2025
- Applied critical thinking and root cause analysis to resolve client issues, ensuring effective solutions for complex problems.
- Advocated for clients' needs across departments, improving interdepartmental collaboration and accelerating issue resolutions.
- Simplified complex issues to enhance client understanding, reducing follow-up inquiries.
- Managed case backlog and met client commitments by consistently meeting deadlines and maintaining a strong case closure rate within SLA.
Data/Financial Analyst Intern
Texas Department of Health Services
06.2024 - 08.2024
- Analyzed financial data of DSHS grantees using data analytics tools to identify risk areas.
- Updated monthly website analytics and formulated strategies to enhance traffic to Fiscal and Oversight Department at DSHS.
- Navigated HHS Enterprise Portal with SCOR system for effective contract management and document retrieval.
Manager/Senior Laser Technician
The Laser Therapy Clinic of Austin
01.2014 - 07.2024
- Managed clinic operations by creating patient treatment plans and enhancing patient experience, leading to increased positive testimonials and referrals.
- Managed promotions while employing consultative selling techniques and customized solutions, resulting in increased revenue and achievement of monthly sales targets.
- Implemented safety protocols and training programs to ensure HIPAA compliance with PHI and laser safety regulations.
Centralized HIM Specialist Intern
Austin Regional Clinic
01.2024 - 03.2024
- Optimized workflows with Epic, OnBase, and RightFax systems, enhancing documentation processing time.
- Collaborated with teams to review incoming work queues and establish streamlined workflows.
- Identified patients and providers linked to incoming medical records to ensure data integrity.
Education
Bachelor of Science - Health Information Management, Health Informatics
Texas State University
Skills
- Application support
- Technical writing
- Process improvement
- Process optimization
- Risk assessment
- Data visualization
- Project management
- Operational assistance
- Interdepartmental collaboration
Certification
- Foundations of Project Management - Google
- Foundations of Data Science - Google
- Foundations: Data, Data, Everywhere, Social and Behavioral Research - Google
Timeline
Tier 3 Application Analyst
Office Practicum
02.2026 - Current
Tier 2 Application Analyst
Office Practicum
07.2025 - 02.2026
Tier 1 Application Analyst
Office Practicum
07.2024 - 07.2025
Data/Financial Analyst Intern
Texas Department of Health Services
06.2024 - 08.2024
Centralized HIM Specialist Intern
Austin Regional Clinic
01.2024 - 03.2024
Manager/Senior Laser Technician
The Laser Therapy Clinic of Austin
01.2014 - 07.2024
Bachelor of Science - Health Information Management, Health Informatics
Texas State University