Leanna Richey
West Mineral,KS
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Sonic
10.2007 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Waitress
Lancers Cafe
08.2004 - 10.2007
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
No Degree - Management
Pittsburg State University
Pittsburg, KSSkills
- Business Management Principles
- Apple macOS
- Microsoft Internet Explorer
- Microsoft SharePoint
- Microsoft Excel
- POS Systems Operations
- Time Management
- Quattro Pro
Certification
ServSafe Certified
Timeline
Assistant Store Manager
Sonic
10.2007 - Current
Waitress
Lancers Cafe
08.2004 - 10.2007
No Degree - Management
Pittsburg State University
Similar Profiles
Kaden GloverKaden Glover
Carhop at SonicCarhop at Sonic
Griffin SelfGriffin Self
Cook Shift Leader at SonicCook Shift Leader at Sonic
Naysa DillardNaysa Dillard
Shift Leader at SonicShift Leader at Sonic
Jasper GrayJasper Gray
Food Server/Car Hop at SonicFood Server/Car Hop at Sonic
Nicole Staudinger R.T.(R)(BD)(CT)Nicole Staudinger R.T.(R)(BD)(CT)
Radiologic Technologist RT(R)(BD)(CT) at University of Kansas Health System - Great Bend CampusRadiologic Technologist RT(R)(BD)(CT) at University of Kansas Health System - Great Bend Campus