Summary
Overview
Work History
Education
Timeline
Generic

Leanne Dotson

Disputanta,VA

Summary

Skilled in problem-solving and fostering strong client relationships, with a focus on effective communication and organization. Demonstrated success in insurance, fraud prevention, eligibility determination, and customer relations. Recognized for adaptability and responsiveness to changing demands.

Overview

10
10
years of professional experience

Work History

Customer Relationship Management

Progressive
05.2024 - Current
  • Serve as primary contact for automotive policyholders, resolving issues, ensuring satisfaction, and providing policy education.
  • Process policy changes, including adding/removing vehicles and drivers, renewals, cancellations, reinstatements, and payments.
  • Recommend additional insurance products and educate customers on paperless billing and electronic payment options.
  • Provide guidance on underwriting requirements and ensure compliance while servicing policies across all 50 states.

Fraud Specialist

Jack Henry & Associates
05.2022 - 12.2023
  • Monitored debit and credit card alerts to detect and respond to fraudulent transactions.
  • Investigated suspicious transactions and fraud trends, preventing significant financial losses.
  • Assisted clients with lost or stolen cards, ensuring prompt resolution of issues.
  • Delivered transaction information and cardholder assistance to enhance customer experience.
  • Achieved Five Star Honors Award for exceptional performance in fraud detection efforts.

Customer Relations Representative

Gatestone & Co
02.2016 - 09.2021
  • Addressed customer complaints across phone, email, and chat platforms.
  • Delivered technical support while managing orders, refunds, and exchanges effectively.
  • Documented customer interactions to reveal patterns for management review.
  • Implemented upselling and cross-selling techniques to better serve customer needs.

Eligibility Specialist II

ABBTECH
09.2021 - 04.2022
  • Determined eligibility for family and children’s Medicaid groups through Maximus’ central processing unit.
  • Verified income, processed applications, and maintained accurate customer accounts.
  • Provided accurate, up-to-date information on Medicaid policies and regulations.

Education

Massponax High School
Fredericksburg, VA
06.2021

Timeline

Customer Relationship Management

Progressive
05.2024 - Current

Fraud Specialist

Jack Henry & Associates
05.2022 - 12.2023

Eligibility Specialist II

ABBTECH
09.2021 - 04.2022

Customer Relations Representative

Gatestone & Co
02.2016 - 09.2021

Massponax High School

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Leanne Dotson