Leanne Durette
Justin,TX
Summary
Dynamic Shift Supervisor at CVS Pharmacy Health with a proven track record in enhancing customer satisfaction and loyalty. Skilled in workplace safety and customer-oriented service, I effectively resolved complaints and streamlined operations, contributing to a welcoming shopping environment. Adaptable and dedicated, I volunteered for extra shifts to support team needs during peak periods.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy Health
Roanoke, TX
12.2019 - Current
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Addressed customer concerns promptly, fostering positive relationships and loyalty.
Education
Rancho High School
Las Vegas, NV05-2003
Skills
- Workplace safety
- Customer-oriented
- Flexible schedule
Timeline
Shift Supervisor
CVS Pharmacy Health
12.2019 - Current
Rancho High School