Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

LeAnne Gilstrap

Colorado Springs,CO
LeAnne Gilstrap

Summary

Enthusiastic clerical/office worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of school and district policy. Motivated to learn, grow and excel as an Educational Support Personnel worker. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

12
years of professional experience
1
Certification

Work History

Colorado Springs School District Eleven
Colorado Springs, CO

Administrative Assistant
07.2021 - Current

Job overview

  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Conducted research online utilizing search engines such as Google or Yahoo!.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Proofread content for typo-free emails and documentation.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.

Colorado Springs School District Eleven
Colorado Springs, Colorado

Study Hall Supervisor
03.2021 - 07.2021

Job overview

  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
  • Worked closely with Administrative Assistant to maintain optimum levels of communication to effectively and efficiently complete projects
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Identified issues, analyzed information and provided solutions to problems

Public Storage
Colorado Springs, Colorado

Relief Property Manager
05.2019 - 05.2020

Job overview

  • Followed up on delinquent tenants and coordinated collection procedures
  • Completed final move-out walk-throughs with tenants to identify any required repairs
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Maintained sufficient number of units market-ready at all times
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services

Trinity Services Group Dba Douglas County Sheriff
Castle Rock, Colorado

Inmate Supervisor
09.2016 - 11.2018

Job overview

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Supervised inmates as they performed trustee duties in a kitchen
  • Verified that all meals are approved by the registered dietitian
  • Assured that all religious diets and special diets are correctly prepared
  • Maintained kitchen cleanliness in accordance with facility, state and federal ACA guidelines
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Set overall vision and provided team leadership
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands

Young Williams Dba El Paso County Child Support
Colorado Springs, Colorado

Child Support Worker
09.2012 - 03.2014

Job overview

  • Calculated child support obligations and debts
  • Performed case management tasks to enforce court-ordered child support obligations
  • Explained policies, procedures and instructions to parents
  • Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information
  • Performed skip tracing activities to locate absent parents and assets
  • Located parents for gaining child support and prepared records of payments
  • Evaluated income and expense data of non-custodial parents to determine support capability
  • Researched legal, financial and other records to obtain data needed to secure and enforce child support cases
  • Provided genetic testing to determine paternity needs
  • Interviewed involved parties to confirm facts, verify data and locate persons and financial assets
  • Calculated child support obligations and debts to initiate collection actions
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Documented data and completed accurate updates to case records
  • Interviewed individuals and families to assess needs and provide informational resources
  • Reported child abuse in accordance with legal standards of mandatory reporters

Education

Everest College
Colorado Springs, Colorado

Associate of Arts from Criminal Justice/Paralegal

Douglas County High School
Castle Rock, Colorado

GED

Skills

  • Critical thinking
  • Compassion
  • Excellent work ethic
  • Verbal and written communication
  • Basic math
  • Project Management
  • File management
  • Data entry
  • Document Control
  • Bookkeeping
  • Workflow Optimization
  • Filing
  • Appointment Scheduling
  • Travel Coordination
  • Invoice Processing
  • Expense Reporting
  • Records retrieval
  • Data Entry
  • Spreadsheet Management
  • Office Administration
  • Mail handling
  • Clerical Support
  • Reception oversight
  • Database Management
  • Information Security
  • Calendar Management
  • Meeting planning
  • Scheduling
  • Research
  • Computer Proficiency
  • File Organization
  • Data entry documentation
  • Staff Management
  • Package routing
  • Advanced MS Office Suite knowledge
  • Multitasking and prioritization
  • Types 87 WPM
  • Professional and mature
  • Multi-Task Management

Certification

  • 1st aid and CPR certified
  • CPI certified

References

References available upon request.

Timeline

Administrative Assistant

Colorado Springs School District Eleven
07.2021 - Current

Study Hall Supervisor

Colorado Springs School District Eleven
03.2021 - 07.2021

Relief Property Manager

Public Storage
05.2019 - 05.2020

Inmate Supervisor

Trinity Services Group Dba Douglas County Sheriff
09.2016 - 11.2018

Child Support Worker

Young Williams Dba El Paso County Child Support
09.2012 - 03.2014
  • 1st aid and CPR certified
  • CPI certified

Everest College

Associate of Arts from Criminal Justice/Paralegal

Douglas County High School

GED
LeAnne Gilstrap