Leanne Hughes Mickel
Yakima,WA
Summary
Program Manager and Project Manager with a proven track record of developing innovative strategies that enhance operational efficiency. Expertise in strategic planning and effective communication, leading to successful project outcomes. Demonstrated ability to adapt to new challenges and drive results in dynamic environments.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Sr. Principle Program Manager & Project Manager
Oracle (Oracle Health Design)
Austin, Texas
05.2021 - 11.2025
- Led major project initiatives for Oracle's AI-driven Electronic Health Record and Patient Portal design team.
- Streamlined design workflows, enhancing delivery efficiency and organizational alignment.
- Developed scalable templates and processes, improving component tracking and collaboration.
- Optimized project tracking tools, reducing rework and accelerating cross-team execution.
- Collaborated with leadership in design, product, and engineering to launch new Patient Portal.
- Standardized communication practices across teams to enhance clarity and alignment.
- Anticipated risks and resolved blockers, enabling design teams to maintain focus on core craft.
Vice President of Operations
Vitalware / Health Catalyst
South Jordan, UT
08.2018 - 03.2021
- Spearheaded IT, Project Management, Consulting, Client Implementation, and Client Support organizations.
- Developed scalable PMO and implementation practices, contributing to Vitalware's Best in KLAS awards in 2019 and 2020.
- Established Client Support organization utilizing ITIL practices and Jira for efficient issue resolution and reporting.
- Acquired and implemented Jira across client support, development, and product management teams.
- Initiated SOC 2 Type II audit readiness to enhance security infrastructure, policies, and evidence collection.
- Constructed organizational frameworks including KPI metrics, incident management, BC/DR practices, SLA tracking, client onboarding, and vendor management.
Senior Manager - PMO and Outsourced IT Services
Cerner
Kansas City, MO
02.2015 - 07.2018
- Directed outsourced IT PMO team, delivering strategic guidance and training to embedded client-hospital PMs.
- Led Siemens/Cerner integration, focusing on ITIL Service Management rollout and Quality Management System integration.
- Oversaw IT operations as interim CIO at Touro Infirmary from January to September 2016 in a consulting capacity.
Senior Manager - PMO and Outsourced IT Services
Siemens Medical Services
Malvern, PA
02.2010 - 02.2015
- Managed embedded PM and IT support teams at client hospitals across U.S.
- Served as interim Director of IT, Transition Manager, and Meaningful Use Coordinator nationwide.
- Drove customer value through cost-saving and time-efficient initiatives for hospital clients.
- Increased IT support efficiencies by automating processes and implementing new tools.
Vice President of Product Development
Adaptis
Seattle, WA
01.1996 - 01.2009
- Directed software development, product management, data management, testing, and client training initiatives.
- Provided executive leadership for 100-person professional services IT team across Seattle and Pune.
- Guided strategic planning for IT and professional services to drive corporate growth and revenue.
- Ensured achievement of customer commitments through effective team direction and resource allocation.
Systems Analyst
NYLCare
Seattle, WA
01.1993 - 01.1996
- Analyzed provider payment agreements for software compatibility.
- Maintained provider contract databases and conducted training for providers and staff.
- Conducted training sessions for providers and staff on database utilization and protocol adherence.
Program Manager
University of Washington & Harborview Medical Centers
Seattle, WA
01.1986 - 01.1993
- Managed financial operations for Heart/Lung Transplant and First Steps programs.
- Optimized reimbursement processes to enhance program funding.
Education
MHA - Health Administration
University of Washington
Seattle, WA05.1994
Bachelor of Arts (B.A.) - Architecture and Urban Planning
University of Washington
Seattle, WA, US06.1988
Skills
- Program leadership
- Project management
- Operations optimization
- ITIL practices
- Regulatory compliance
- Process improvement
- Jira, Confluence, Structures, Roadmaps
- MS Project
- Smartsheet
Certification
- Project Management Institute certified Project Management Professional (PMP)
- Health Information Management Systems Society (HIMSS) Certified Professional – Senior Member
Timeline
Sr. Principle Program Manager & Project Manager
Oracle (Oracle Health Design)
05.2021 - 11.2025
Vice President of Operations
Vitalware / Health Catalyst
08.2018 - 03.2021
Senior Manager - PMO and Outsourced IT Services
Cerner
02.2015 - 07.2018
Senior Manager - PMO and Outsourced IT Services
Siemens Medical Services
02.2010 - 02.2015
Vice President of Product Development
Adaptis
01.1996 - 01.2009
Systems Analyst
NYLCare
01.1993 - 01.1996
Program Manager
University of Washington & Harborview Medical Centers
01.1986 - 01.1993
MHA - Health Administration
University of Washington
Bachelor of Arts (B.A.) - Architecture and Urban Planning
University of Washington