Leanne Jones
San Francisco,CA
Summary
Proven track record in enhancing brand loyalty and customer satisfaction, notably at Nordstrom, through expert customer relations and effective complaint resolution. Skilled in POS systems and campaign management, I excel in driving business growth and streamlining client interactions. Achieved significant improvements in service efficiency and customer engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Brand Ambassador
Victory Marketing Agency
San Francisco, CA
03.2020 - 09.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
Instacart Shopper
Instacart
San Francisco, CA
01.2018 - 11.2019
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Cashier
Macys Department Store
San Francisco, CA
12.2016 - 09.2017
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier Team Lead
Target
San Francisco, CA
04.2013 - 07.2015
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored areas for security issues and safety hazards.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
Customer Service Representative
Nordstrom
San Francisco, CA
08.2007 - 01.2013
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
Education
No Degree - Criminal Justice
Evergreen Valley College
San Jose, CA05.2006
High School Diploma -
Silver Creek High School
San Jose, CA06.2003
Skills
- Branding
- Campaign Management
- Business Growth
- Customer Relations
- POS Systems
- Customer Assistance
- Payment Processing
- Cash Register Operation
- Account updating
- Complaint resolution
- Product Knowledge
- Scheduling
- Paperwork Processing
- Call Management
- Appointment Scheduling
- Client Relations
Languages
Spanish
Native or Bilingual
Timeline
Brand Ambassador
Victory Marketing Agency
03.2020 - 09.2022
Instacart Shopper
Instacart
01.2018 - 11.2019
Cashier
Macys Department Store
12.2016 - 09.2017
Cashier Team Lead
Target
04.2013 - 07.2015
Customer Service Representative
Nordstrom
08.2007 - 01.2013
No Degree - Criminal Justice
Evergreen Valley College
High School Diploma -
Silver Creek High School