Leanne Kaiser
Buffalo,NY
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist
Gross Polowy, LLC
Williamsville, NY
03.2023 - Current
- Execute detailed compliance audits to ensure adherence to regulatory standards and organizational policies.
- Facilitate communication with teams and managers to ensure timely file movement.
Cashier - Premium Services
Delaware North – Highmark Stadium
Orchard Park, NY
01.2024 - 01.2025
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Monitored inventory levels, restocking supplies as needed to meet demand.
- Processed customer transactions efficiently using point-of-sale systems.
Paralegal, Appeals Examiner - Team Lead
Salem Solutions
Remote
10.2022 - 03.2023
- Managed employee attendance tracking and distributed daily assignments to ensure operational efficiency.
- Evaluated employee-handled audit appeal dockets to maintain quality standards and deliver constructive feedback.
Paralegal - Immigration
CACI International
Buffalo, NY
03.2021 - 06.2022
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Edited and proofread legal documents to verify accuracy.
Softlines Associate
Kmart
West Seneca, NY
10.2012 - 05.2014
- Implemented visual merchandising standards to enhance store presentation and customer engagement.
- Used in-store system to locate inventory and place special orders for customers.
- Processed transactions accurately using point-of-sale systems while efficiently handling cash and credit card payments from customers.
- Provided exceptional customer service, ensuring a positive shopping experience for all clients.
Education
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College
12.2015
Skills
- Customer service
- Work ethic and integrity
- Merchandise restocking
- POS system operations
- Staff training
- ID verification
- Cash handling
- Online orders preparation
Timeline
Cashier - Premium Services
Delaware North – Highmark Stadium
01.2024 - 01.2025
Quality Assurance Specialist
Gross Polowy, LLC
03.2023 - Current
Paralegal, Appeals Examiner - Team Lead
Salem Solutions
10.2022 - 03.2023
Paralegal - Immigration
CACI International
03.2021 - 06.2022
Softlines Associate
Kmart
10.2012 - 05.2014
Associate of Applied Science - Paralegal Studies
Bryant & Stratton College