Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LEANNE LOPEZ SANDIFORD

Tampa,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Income Tax Preparer

LUNATAXLIFE COMPANY
06.2020 - Current
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Offered clients recommendations to reduce tax liabilities.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Analyzed financial documents to accurately reflect client information on tax returns.
  • Collaborated with clients to answer questions and provide advice on tax matters.
  • Prepared written responses or tax return amendments to resolve state and federal notices.

Call Center Representative

Optical Outlets
04.2021 - 01.2022
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate of Science - Medical Assisting

Keiser University
Fort Lauderdale, FL

High School Diploma -

Penn Foster Career School
Scranton, PA
04.2023

Skills

  • Mathematical Calculations
  • Tax Computing
  • Tax Code Knowledge
  • Federal and State Tax Returns

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative

Optical Outlets
04.2021 - 01.2022

Income Tax Preparer

LUNATAXLIFE COMPANY
06.2020 - Current

Associate of Science - Medical Assisting

Keiser University

High School Diploma -

Penn Foster Career School
LEANNE LOPEZ SANDIFORD