Leanne Luna
Erie,CO
Summary
Adaptable Universal Associate known for maintaining high productivity and efficiently completing tasks. Possess specialized skills in customer service, cross-selling financial products, and handling complex transactions. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across various banking functions.
Overview
3
3
years of professional experience
Work History
Universal Associate
Erie Bank
Erie, PA
08.2023 - Current
- Balanced drawers at end of shift to ensure accuracy of funds received from sales transactions.
- Resolved customer issues efficiently while maintaining a professional attitude at all times.
- Maintained accurate records of all transactions for compliance purposes.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Assisted customers in opening new accounts and completing required paperwork.
- Explained account information to customers in detail as needed.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Responsible for adhering to loss prevention standards; monitored suspicious activity within the bank.
- Conducted cash handling duties such as counting money, verifying deposits, cashing checks, and processing withdrawals accurately.
Team Leader
Walmart
Erie, PA
11.2021 - 08.2023
- Monitored production output, quality standards, and performance metrics to ensure goals were met.
- Identified opportunities for process improvements within the shift.
- Provided guidance and direction to employees on shift tasks and duties.
- Managed the distribution of workload among team members.
Education
General Studies
North Penn Senior High School
Lansdale, PA06-1994
Skills
- Strong Work Ethic
- Customer Relationship Building
- Knowledgeable in COCC, Intranet and Internet
- Excellent customer service
- Safe and vault operation
- ATM operations
Timeline
Universal Associate
Erie Bank
08.2023 - Current
Team Leader
Walmart
11.2021 - 08.2023
General Studies
North Penn Senior High School