Leanne Mascoli
New York,NY
Summary
A seasoned hospitality and operations leader with 15 years of experience spanning high-volume production management, customer service leadership, catering and events, kitchen operations, and pastry development. Proven ability to lead complex, fast-paced environments while driving operational consistency, team performance, and service excellence. Recognized for a hands-on leadership approach that builds strong, accountable teams, and develops talent at every level. Adept at improving systems, elevating standards, and fostering a culture of performance, ownership, and continuous improvement across dynamic, growth-oriented businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
General Manager
PopUp Bagels
NY,NY
04.2024 - Current
- Direct operations for a high-volume location, leading a 13-person team and driving a consistent execution across all dayparts
- Deliver strong, consistent sales performance through operational efficiency, staffing optimization, and elevated service standards
- Maintain exceptional product quality and guest experience during peak, high-demand service periods
- Manage food, labor, and inventory controls to consistently outperform cost targets and minimize waste
- Selected as the company's first Franchise Chef Trainer; currently completed 15 training programs for new locations
- Supported first CA franchise opening with post-launch operations, team development and process standardization
Senior Production Manager
Murray’s Cheese
Long Island City, NY
06.2022 - 04.2024
- Managed a team of 20 direct reports in all day-to-day operations including hiring, training, scheduling, coaching, counseling, payroll management and disciplining. During Q4 team count increases to 50 reports
- Fostered a supportive culture of continuous improvement across all functions within the organization
- Prepared Daily/Weekly/Monthly Inventory Audits
- Established proper standard operating procedures (SOPs) for the operating facility
- Conducted assessments for operations within each department
- Fostered a welcoming and inclusive workplace environment by holding quarterly team luncheons
- Assured standard operating procedures in the SQF food safety system and Hazard Analysis Critical Control Points (HAACP) requirements are followed
- Critically monitored and reviewed the daily production performance and make improvements or adjustments as needed
- Participated in safety/environmental self-audits & visual checks, and champions all safety activities
- Assured all daily production schedules are met
- Worked with Director of Warehouse Operations to create a new Bin System for Production and Fulfillment Line for Inventory Management
- Worked with team to keep KPI’s under 0.5%
- Promotion with title change from Production Manager to Senior Production Manager after 1.5 years
Production Manager
Zaro’s Bakery
Elmsford, NY
05.2019 - 01.2022
- Managed a team of 5 direct reports and 60 indirect reports in all day-to-day operations including hiring, training, scheduling, coaching, counseling and disciplining
- Fostered a supportive culture of continuous improvement across all functions within the organization
- Responsible for weekly and monthly inventory & placing orders with various vendors
Manager & Pastry Chef
Myong Gourmet @ The Saw Mill Club
Mount Kisco, NY
11.2017 - 05.2019
- Managed a team of 4 people in all day-to-day operations including hiring, training, scheduling, coaching, counseling and disciplining
- Maintained a safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures
- Maintained an active profile in the Restaurant at all times in order to ensure standards are being met and diplomatically handling any situations that may arise
- Responsible for weekly payroll and general HR related questions
- Prepared specialty dessert items needed and/or requested for specific dietary restrictions
- Prepared savory items offered in café located within front of house
Kitchen Manager
Chobani Café
New York, NY
11.2016 - 11.2017
- Managed a team of 20 people in all day-to-day operations including hiring, training, scheduling, coaching, counseling and disciplining
- Maintained a safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures
- Responsible for weekly payroll and general HR related questions
- Responsible for weekly and monthly inventory & placing orders with various vendors
- Led and supported the Chobani Kitchen with the achievement of operational targets via effective organizational development, policy and procedural development, and team member training activities.
- Analyzed all relevant profit and loss information to assist in Chobani Café budget preparation.
- Implemented innovative promotions, menus and concepts to create the ultimate experience with the Chobani Brand.
Kitchen Manager & Pastry Chef
Myong Gourmet
Mount Kisco, NY
08.2012 - 01.2016
- Managed a team of 20 people in all day-to-day operations including hiring, training, scheduling, coaching, counseling and disciplining
- Maintained a safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures
- Responsible for weekly payroll and general HR related questions
- Responsible for weekly and monthly inventory & placing orders with various vendors
- Led and supported the Chobani Kitchen with the achievement of operational targets via effective organizational development, policy and procedural development, and team member training activities.
- Analyzed all relevant profit and loss information to assist in Chobani Café budget preparation.
- Implemented innovative promotions, menus and concepts to create the ultimate experience with the Chobani Brand.
Pastry Chef
Val Bella Italian Restaurant
New York, NY
10.2011 - 08.2012
Pastry Chef
Gabriele’s Italian Steakhouse
Greenwich, CT
01.2011 - 10.2011
Director of Private Events
Trotters
White Plains, NY
09.2005 - 03.2008
Pastry Chef
Trotters
White Plains, NY
09.2005 - 03.2007
Education
Bachelor’s of Science - Business
The College of New Rochelle
New Rochelle, NYCertificate - Pastry Arts
The Art Institute of New York City
New York, NYSkills
- Inventory Control
- Purchasing
- Customer Service
- Team Leader
- Quality Assurance Control
- Planning and Organization
- Operations management
- Problem resolution
- Training and coaching
- P&L management
- Team training and development
- Labor cost controls
Certification
- NYCDOHMH Food Protection Certification
- ServSafe Certification
Timeline
General Manager
PopUp Bagels
04.2024 - Current
Senior Production Manager
Murray’s Cheese
06.2022 - 04.2024
Production Manager
Zaro’s Bakery
05.2019 - 01.2022
Manager & Pastry Chef
Myong Gourmet @ The Saw Mill Club
11.2017 - 05.2019
Kitchen Manager
Chobani Café
11.2016 - 11.2017
Kitchen Manager & Pastry Chef
Myong Gourmet
08.2012 - 01.2016
Pastry Chef
Val Bella Italian Restaurant
10.2011 - 08.2012
Pastry Chef
Gabriele’s Italian Steakhouse
01.2011 - 10.2011
Director of Private Events
Trotters
09.2005 - 03.2008
Pastry Chef
Trotters
09.2005 - 03.2007
Certificate - Pastry Arts
The Art Institute of New York City
Bachelor’s of Science - Business
The College of New Rochelle