Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leanne Pariag

Ann Arbor

Summary

Experienced Sales Engineer with 11 years of success in Oil and Gas, and Petrochemical Industries, with focus in pre-sale engineering and design. Adept at seamlessly integrating client requirements with technical capabilities. Known for collaborative team efforts and consistently achieving targets, showcasing adaptability and reliability. Proficient in technical analysis and customer relationship management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Engineer /Technical Sales Representative

Trenton Corporation
10.2023 - Current
  • Responsible for ensuring that sales technical information conform to customer, industry and Trenton standards by collaborating on the application design for distributors along with channel support in multiple regions of Trenton’s anti-corrosion products and services.
  • Utilize technical engineering skills and materials knowledge on pipe coatings and corrosion to provide technical support between customers and sales teams in the application design of anticorrosion materials
  • Provide technical engineering support of application design
  • Organize and disseminate technical information
  • Research and technical analysis of company specifications
  • Distribution knowledge and channel support
  • Understand sizable job quotes and technical product recommendations
  • Respond to technical requests for quotes and requests for information
  • Contribute to product development by gathering valuable feedback from customers on desired features and improvements.
  • Conduct market research to identify new opportunities and target markets.
  • Increase customer satisfaction by providing tailored technical solutions to meet client needs.
  • Provide exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
  • Review customer inquiries to understand project scope while managing internal delivery mechanisms.
  • Provide technical troubleshooting and problem solving for clients with installed system issues.
  • Work closely with sales team on understanding customer requirements, promoting products and delivering sales support.
  • Collaborate with cross-functional teams to deliver successful product implementations.
  • Develop project plans and manag project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Partner with project team members to identify and quickly address problems.

Technical Representative (Inside Sales)

Plant Solutions Limited
05.2021 - 07.2023
  • Managed the prompt acknowledgment, preparation and delivery of all documents in response to requests for quotations and tenders; inclusive of: sourcing price, the resolution of technical bid clarifications, commercial issues and supplier/customer negotiations.
  • Collaborated with cross-functional teams to develop innovative solutions for customer problems.
  • Served as a subject matter expert during sales presentations, answering technical questions and demonstrating product capabilities.
  • Handled escalated customer complaints with professionalism and empathy, working collaboratively with clients to devise mutually satisfactory resolutions.
  • Enhanced customer satisfaction by providing timely and effective technical support.
  • Managed high-profile accounts, delivering exceptional service and fostering long-term client relationships.
  • Oversaw inventory management for replacement parts and equipment, reducing delays in servicing client requests due to stock shortages.
  • Used consultative sales approach to understand and meet customer needs.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.

Marketing Representative

Valcom EMI Limited
12.2017 - 03.2021
  • Managed and nurtured client relationships in the Oil and Gas, Petrochemical, Power Generation and Steel Industries related to Valves, Valve Spares and Anti-Corrosion Protection.
  • Managed Procurement activities for materials, products and services including but not limited to: Strategic Sourcing, Vendor Pre-qualifications, Requests for Quotations, Purchase Orders, Shipping Logistics, Invoicing and undertaking of Technical Bid Evaluations of supplier proposals.
  • Improved client retention by providing exceptional customer service and after sales support.

Sales Lead: Flow Control and Instrumentation

Technology Support Limited
11.2014 - 12.2017
  • Delivered Mechanical and Instrumentation technical engineering support to clients in the Oil and Gas (Upstream and Downstream), Petrochemical, Water and Wastewater and Power Generation Industries.
  • Effectively communicated with foreign manufacturers (US, UK, India, China); obtained, reviewed, generated client quotations (for valves, flowmeters and any flow-control related products) and ensured technically and commercially acceptable.
  • Performed industry site visits, analyzed problematic applications, troubleshooted and recommended suitable solutions.

Education

Bachelor of Science - Mechanical Engineering

The University of the West Indies
01.2014

Skills

  • Project Coordination
  • Technical Sales Expertise
  • Decision-making
  • Problem Solving
  • Sales team support
  • Technical consulting
  • Product development
  • Pre-sales support
  • Attention to detail
  • Product knowledge
  • Continuous improvement
  • Project management

Certification

  • Project Management for Business Professionals (01/2023 - 03/2023)
  • Certified Associate in Project Management (CAPM) Intermediate Module (Online) (03/2023 - 06/2023)
  • Basic Coatings Inspector / CIP Level 1 Certification (Cert No.114192)
  • Certified Coatings Inspector / CIP Level 2 (Completed 11/2024)

Timeline

Sales Engineer /Technical Sales Representative

Trenton Corporation
10.2023 - Current

Technical Representative (Inside Sales)

Plant Solutions Limited
05.2021 - 07.2023

Marketing Representative

Valcom EMI Limited
12.2017 - 03.2021

Sales Lead: Flow Control and Instrumentation

Technology Support Limited
11.2014 - 12.2017

Bachelor of Science - Mechanical Engineering

The University of the West Indies

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