LeAnne Walter
Summary
Dedicated Customer Service professional and collaborative leader, bringing top-notch skills in oral and written communication, active listening and problem-solving. Committed to promote engaged, empowering work culture. Proficient in customer service best practices and passionate about promoting lasting customer satisfaction by delivering quality service. Excellent multi-tasker that shines in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Cake Decorator
Publix
09.2022 - Current
- Design specialty cakes for weddings, birthdays, and other occasions for special orders and store production.
- Assist customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handle phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Maintain a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Precisely arranged display cases throughout workday to highlight finished products.
Lead Cake Decorator
Vons
11.2021 - 06.2022
- Enhanced customer satisfaction by creating visually appealing and delicious custom cake designs and other desserts for store production and orders.
- Consistently met deadlines for special orders, ensuring customer satisfaction and repeat business.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Arranged and maintained stocked and visually appealing display cases throughout workday to increase sales potential.
Lead Cake Decorator
Baskin Robbins
06.2020 - 10.2021
- Created ice cream cakes and other treats for both orders and store production.
- Maintained high standards of cleanliness in the workspace, adhering to food safety regulations.
- Handled customer conflicts carefully and effectively to ensure customer satisfaction and maintain safety.
- Handled phone calls regarding inquiries and orders.
Claims Customer Service Representative
GEICO
07.2016 - 06.2020
- Filed new loss reports by phone and responded to inquiries via phone and email in a fast-paced call center environment.
- Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
- Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
- Reduced claim processing time by effectively collaborating with team members and external vendors.
- Minimized financial losses for the company by diligently identifying potential fraudulent claims activity and escalating as necessary for further investigation.
Customer Service Coordinator
TJ Maxx
12.2013 - 01.2016
- Hired as a store associate and was promoted to coordinator within 9 months.
- Performed front of store opening and closing tasks, including counting/ securing currency, opening/ closing registers, and ensuring go backs be returned to their places.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer issues with empathy and patience to reach satisfactory resolutions.
- Coordinated employee department assignments and break times, ensuring the store was properly staffed at all times throughout the day.
Baker/ Cake Decorator/ CSR
Gigi's Cupcakes
11.2013 - 01.2016
- Produced consistently high-quality baked goods for customers.
- Made frostings and fillings for desserts and decorated cupcakes and custom ordered cakes.
- Provided friendly customer service, including taking special orders in the store and over the phone, and communicated via email when needed..
- Increased production efficiency through effective time management and multitasking during busy periods.
- Operated and maintained bakery equipment, including ovens and mixers.
Store Manager/ Lead Cake Decorator
Baskin Robbins
06.2005 - 11.2013
- Earned a promotion to store manager in less than a year.
- Decorated ice cream cakes, pies, and individual treats for both store inventory and custom orders.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Communications
University of Phoenix
12.2024
Associate of Arts - Early Childhood Education
Scottsdale Community College
05.2015
Skills
- Writing
- Customer service
- Creativity
- Self-motivated
- Time management
- Growth mindset
- Types 45 wpm
- Empathy
- Inventory
- Data Entry
- Microsoft Office
- Organization
- Currency handling
- Point of Sale
- Cake Decoration
- Strong Communication Skills
Timeline
Cake Decorator
Publix
09.2022 - Current
Lead Cake Decorator
Vons
11.2021 - 06.2022
Lead Cake Decorator
Baskin Robbins
06.2020 - 10.2021
Claims Customer Service Representative
GEICO
07.2016 - 06.2020
Customer Service Coordinator
TJ Maxx
12.2013 - 01.2016
Baker/ Cake Decorator/ CSR
Gigi's Cupcakes
11.2013 - 01.2016
Store Manager/ Lead Cake Decorator
Baskin Robbins
06.2005 - 11.2013
Bachelor of Science - Communications
University of Phoenix
Associate of Arts - Early Childhood Education
Scottsdale Community College