Leannice Del Valle
Holyoke,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Shared Living Provider
Nonutuck Resources
Holyoke, MA
07.2012 - Current
- Provide supervision/care to adults with disabilities
- Use verbal deescalation when issues occur
- Maintain the safety/well being of the clients
- Assist with Activities of Daily Living
- Cue medications
- Document/chart behaviors, medication, finance and spending
- Plan weekly activities
- Schedule and transport all appointments
- Attend team meetings (ISP, Safety Plan, Meet monthly with case manager
- Attend Zoom meetings
- Advocate in the best interest of the individual being services
Direct Care Worker
Nonotuck Resource Associates Inc
Holyoke, MA
06.2016 - 07.2022
- Supporting individual in community setting with social activities
- Advocate and network with providers to utilize potential services offered to meet individuals' daily needs
- Promoting independence/Supporting individual in community setting with social and physical activities
- Supporting/tutor academic needs
- Document daily routine and any changes in behavior
CNA - Certified Nursing Assistant
Favorite Healthcare Staffing
Massachusetts
03.2013 - 04.2016
- Assist residents with Activities of Daily Living
- Prepare and serve meals, complete household chores, operate medical equipment
- Keep records of intake and output, vital signs, Monitored patient and report any changes to nurse
- Transport patient to doctor's
- Support and translate for NNES residents
Interventionist
Center school for crisis and intervention
Holyoke, MA
08.2007 - 11.2011
- Assist student with behavior or cognitive disabilities K through 12 with their academic needs
- Practice verbal de escalation
- Teach communicator skills through ASL or Universal sign
- Support and translate for NNES students
- Document students daily routine
- Practice safe play with peers, Safety Monitor sensory room or objects
Education
Some college - Deaf Studies
Holyoke Community College
Holyoke, MA01.2011
Skills
- Networking with in community resources in order to meet clients needs
- Customer service
- Bilingual Spanish
- Support and translate for NNES residents/clients
- Culturaly diverse
- Detail oriented
Certification
- CPR first aide certification
- Sexual assault counselor certified, Present
- Work Keys certification
- Certified Dog trainer through Animal Behavior College
- CNA
Additional Information
- Individual with strong work ethic.
- Excellent clerical
- Time management and communication skills
- Ability to deal with both confidential and sensitive information
- Works well independently and on a team
- Bilingual English/ Spanish. Basic ASL
Timeline
Direct Care Worker
Nonotuck Resource Associates Inc
06.2016 - 07.2022
CNA - Certified Nursing Assistant
Favorite Healthcare Staffing
03.2013 - 04.2016
Shared Living Provider
Nonutuck Resources
07.2012 - Current
Interventionist
Center school for crisis and intervention
08.2007 - 11.2011
Some college - Deaf Studies
Holyoke Community College