Overview
Work History
Education
Skills
Timeline
Generic

LEARITZA TORRES

New York,NY

Overview

6
6
years of professional experience

Work History

Client Strategy Associate

Attentive Mobile
01.2021 - Current
  • Manage a book of business of 120+ accounts by establishing strong relationships with clients to help maintain and grow their SMS program
    Develop client product knowledge to create project plans and present business review decks
    Help clients meet and exceed their KPI goals by developing and tracking SMS strategic plans through research of current trend reports and consumer data analysis

Sales Development Associate

Better.com
06.2021 - 12.2021
  • Helped launch a 24/7 customer service line with four other sales associates by assisting clients during after-hours
  • Successfully defused customer escalations without management support by listening, empathizing, and providing customers with solutions.
  • Tracked customer activity during after-hours using Excel to help identify recurring customer questions and needs and report the information back to the program directors

Customer Experience Associate

Better
08.2020 - 05.2021
  • Communicated with customers via phone to educate and guide them through their mortgage application process
  • Continuously exceeded monthly metrics by talking to 350+ customers on average, while maintaining a median score of 4.8/5 for customer satisfaction
  • Gained industry knowledge quickly by preparing and passing the NMLS exam

Admissions Ambassador

St. Lawrence University
08.2017 - 04.2020
  • Gave informative tours of campus to prospective students and families, both in large groups and one-on-one.
  • Contacted prospective students via email and phone calls.
  • Worked with the social media team, to analyze and develop content needs to drive and grow engagement from accepted students

Education

Bachelor of Arts - Political Science, Communications, Spanish Studies

St. Lawrence University
Canton, NY
05.2020

Semester Program -

Universidad Complutense De Madrid
Madrid, Spain

Skills

  • Google Workspace Proficiency
  • Presentation Skills
  • Spanish Proficiency
  • Teamwork and Collaboration
  • MS Office
  • CRM Systems

Timeline

Sales Development Associate

Better.com
06.2021 - 12.2021

Client Strategy Associate

Attentive Mobile
01.2021 - Current

Customer Experience Associate

Better
08.2020 - 05.2021

Admissions Ambassador

St. Lawrence University
08.2017 - 04.2020

Bachelor of Arts - Political Science, Communications, Spanish Studies

St. Lawrence University

Semester Program -

Universidad Complutense De Madrid

Similar Profiles

CREATE PROFILE
LEARITZA TORRES