Proactive Business Analyst with 5+ years product ownership experience. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Detail-oriented leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Leashia Pope
Apex,NC
Summary
Overview
8
years of professional experience
1
Certification
Work History
Railinc
BUSINESS ANALYST
05.2017 - 10.2021
Job overview
- Streamlined vendor contract negotiations achieving 50% cost reduction over three years
- Facilitated seamless application transitions to cloud-based infrastructure (AWS)
- Engaged cross-functional teams to set industry project milestones and success benchmarks.
Fidelity Investments
LEARNING COORDINATOR
11.2016 - 05.2017
Job overview
- Enhanced the caliber of over 30 different course materials
- Orchestrated strategic training initiatives for more than 500 technical employees
- Partnered with designers and third parties to validate tech-integrated learning systems.
Wolters Kluwer
FULFILLMENT SPECIALIST
09.2013 - 10.2016
Job overview
- Piloted team development for fulfillment and customer service protocols
- Achieved 98% approval rate across numerous legal filing processes for North Carolina and Mississippi Secretaries of State
- Provided comprehensive Registered Agent Services with meticulous procedural follow-through.
Education
University of North CarolinaChapel Hill, NC
Bachelor Of Arts from International Studies
University Overview
Skills
- Emotional Intelligence
- Requirements Gathering
- User Story Creation
- Gap analysis
- Negotiation
- Customer Needs Assessment
- Team Collaboration
- Leadership
- Documentation
- Jira
- Confluence
- Zoom
- Google Suite
- Zendesk
- Salesforce
- Click Up
Certification
CAPM - PMI Certified Associate in Project Management, 2023
Timeline
BUSINESS ANALYST
Railinc
05.2017 - 10.2021
LEARNING COORDINATOR
Fidelity Investments
11.2016 - 05.2017
FULFILLMENT SPECIALIST
Wolters Kluwer
09.2013 - 10.2016
University of North Carolina
Bachelor Of Arts from International Studies
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