Hi, I’m
Sharon Cornett
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Overview
17
years of professional experience
Work History
National Flood Insurance
Business Analyst
07.2012 - Current
Job overview
- Communicate to our underwriting and customer service teams any important changes and new information
- Create training materials & job aids for new underwriting processes
- Help with escalations that have been received from our clients
- Works on mitigating issues and policies
- Assisting all departments with system questions and upkeep of the customer service resource page.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Memorial Hospital
EMS Dispatcher
05.2010 - 05.2012
Job overview
- Worked with Paramedics and EMTs to get emergency calls, nonemergency calls, and hospital transfers handled throughout the day.
- Read system maps and caller information, and documented details in system.
- Provided on-the-job training and coaching to develop new dispatchers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Dispatched and coordinated emergency services teams according to high-priority calls.
The Insurance Hub
Outgoing Call Center Team Lead
05.2009 - 05.2012
Job overview
- Ran a team of 6 to make outbound calls for Insurance Agents, ran reports, and operated multi-phone lines.
Convergys
Customer Service Rep/Escalated Sup calls/ Training
05.2007 - 05.2009
Job overview
- Trained incoming customer service representatives on customer service, programs, and call center environment
- Trained a classroom size of 15-24
- Took escalated calls from customers for Home Depot.
Education
University Overview
Undergraduate Mass Communications- University of Tennessee at Chattanooga, TN
Skills
- Problem Solving
- Critical Thinking
- Communication
- Team Work
- Creative
- Emotional Intelligence
- Attention to Detail
- Responsible
- Writing Skills
- Admin
- Data Mining
- Requirements Gathering
- Business Process Improvement
- Operational Reporting
- Technical Writing
- User Acceptance Testing (UAT)
- Needs Assessment
Timeline
Business Analyst
National Flood Insurance
07.2012 - Current
EMS Dispatcher
Memorial Hospital
05.2010 - 05.2012
Outgoing Call Center Team Lead
The Insurance Hub
05.2009 - 05.2012
Customer Service Rep/Escalated Sup calls/ Training
Convergys
05.2007 - 05.2009
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Awards
ANFI
Pronouns
she, her, hers
Similar Profiles
AUBREY HILLAUBREY HILL
Insurance Underwriter at Wright National Flood InsuranceInsurance Underwriter at Wright National Flood Insurance
Erin NowakowskiErin Nowakowski
Operations Supervisor at Wright National Flood Insurance CompanyOperations Supervisor at Wright National Flood Insurance Company
Joshua DavenportJoshua Davenport
Premium Accountant at Relation Insurance ServicesPremium Accountant at Relation Insurance Services
KAMARIA BegumKAMARIA Begum
Business Analyst at Morgan StanleyBusiness Analyst at Morgan Stanley
Timothy ColeTimothy Cole
Business Analyst at Aldi FoodsBusiness Analyst at Aldi Foods